Analyst, Group Claims
3 days ago
Singapore, Singapore, Singapore
- Department
- Group Claims - Mercer, Marsh, JLY
- Job posted on
- Jun 06, 2025
- Employment type
- Permanent - Full Time
Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.
The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.
**Responsibilities**:
- Assess claims using Group Insurance core systems, other business systems including vendors’ systems.
- Communicate claims decision clearly.
- Response to queries in a timely manner.
- Manage his/her workload to achieve required service levels.
- Arrive at customer orientated outcomes by working with key stakeholders.
- Participate in activities that improve processes, productivity, and services and solutions to customers.
- Engage key stakeholders when handling appeal cases or complex cases.
- Establish good working relationship with intermediaries and clients.
**Experience**
- Familiar with group insurance products like Group Term Life, Group Personal Accident, Group Disability Income, Group Critical Illness, Group Hospitalisation & Surgical and Group Outpatient
- Group Claims Experience of at least 3 years, Good Oral & Written Communication.
**Personal Attributes**
- He/she is expected to be a good problem solver.
- A good team player with good interpersonal skills and highly energetic.
- An individual who is results oriented.
- An individual with an open and growth mindset, and willing to step up beyond the call-of-duty.
**Education**
- Completion of Health Insurance Certificate, M5 & M9 is preferred.
- Diploma or Degree
- Good Microsoft Office Skills (e.g. Word, Excel, Powerpoint)
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