IT Support Engineer Tier 1

2 weeks ago


Singapore Weplacedyou Full time

**Duties and Responsibilities**

Provide first level support to end-users through diagnosing or troubleshooting problems and implementing corrective action either remotely through the phone, remote connectivity or collaborating with IT contacts on site

Monitor and respond to alerts and execute restoration procedure in a timely manner on infrastructure

Timely isolate the problem, identify and follow correct escalation path for issues not resolved at own level

Log on ticketing tool all updates and troubleshooting steps done with complete details that can be comprehended by anyone who reviews or needs to continue working on the ticket

**Perform tier 1 tasks on servers and network equipments or cloud environment (M365, AWS, Azure and other)**

Take ownership of user concerns; follow up the status of escalated problems on behalf of the customer and communicate progress or update the ticket in a timely manner

Actively monitor ticket assignment for timely resolution of issues or completion of customer concerns

Proactively raises possible issues that may arise from existing problems or newly implemented change

Ensure that satisfactory resolution has been executed before putting tickets on resolved state

Demonstrate complete professionalism while handling inquiries or complaints of the customers

Properly turn over any pending tasks that need attention during scheduled absence like rest day or vacation leave

Participate in project initiatives or efforts as necessary Contributes to unit goals by accomplishing related duties as required.

**Requirements**:
Bachelor's degree in Computer Science, Information Technology, Diploma or a related field (or equivalent work experience).

Experience in end users support Experience in supporting Windows-based systems, including servers and clients.

**Experience in Windows Server administration, Active Directory, Group Policy, M365 and other tools. Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.). Experience in diagnosing and resolving hardware and software issues.**

**Familiarity with virtualization technologies (e.g., Hyper-V, VMware) and cloud platforms (e.g., Azure, AWS). Familiarity with firewall, switching, access point**

Excellent communication skills to collaborate effectively with team members and provide technical support to clients.

Certifications are a plus and not mandatory

**Salary**: $2,000.00 - $3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


  • IT Support Engineer

    1 week ago


    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...


  • North-East Singapore PERSOLKELLY Full time

    Contract Duration : 24 months Working Location : Bendemeer Working Hour : 12 hours shift including weekend and PH Salary: Up tp $3,000 with 1 month PB **Responsibilities**: ACR Tier 1 functions and responsibilities (not limited) - Perform log & route [to Tier 2 or Resolver Team(s)] - Server and network monitoring - SOC monitoring - Perform 1st level...


  • Singapore VY SYSTEMS PTE. LTD. Full time

    ROLES AND RESPONSIBILITIES: - Provide technical coverage and mentorship on all P1, P2, and other high visibility incidents - Provide internal and external executive level updates to all partners - Assign tasks and supervise follow-up actions - Collaborate with multi-functional teams (AS, TAC, etc) to ensure unified messaging to customer - Participate in an...

  • Wireless Engineer

    2 days ago


    Singapore Singtel Full time

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say..."Hello BIG...

  • Wireless Engineer

    2 days ago


    Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you...


  • Singapore POWER IT SERVICES Full time

    **ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...


  • Singapore Similarweb Full time

    **Similarweb **is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions powers the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by providing data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went...


  • Singapore Singapore Technologies Engineering Ltd Full time

    Job ID: 16699- Location: ST Engineering Jurong East Bui, SG- Description: **Responsibilities**: - Provide maintenance support for Customers' IT Network Services. - Hands-on experience in implementation and troubleshooting. - Experience working with LAN/WAN/WLAN which includes: - Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE,...


  • East Singapore Power IT Services Full time

    **About Us**: We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **About Client**: Our client is a Tier-1 System Integrator and global leader in providing...


  • Singapore Singapore Technologies Engineering Ltd Full time

    Job ID: 19170 - Location: ST Engineering Jurong East Bui, SG - Description: - **Job Summary** The Tier 3 MSSP SOC Analyst is a senior-level role that provides leadership for SOC operations. The role includes advanced threat hunting, incident analysis, process optimization, and team mentorship, ensuring the highest level of security operations for MSSP...