Program and Project Manager

Overview

Key Accountabilities
- The following aspects of this role are indicative only and in no way limits the organisation in allocating additional and or alternative accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification._

Project and Program Management [40%]

Provide project management and support the onboarding and conversions for a dedicated State Street client:
- Primarily responsible for planning, organizing, and directing the completion of specific projects while ensuring they are completed on time, on budget and within scope- Act as the key project leader and contact for facing off with the client and the client’s Project Management Team. The Project Manager should develop knowledge of products being used in client organizations to determine how they can be leveraged or eliminated.- Drive the joint and internal governance with internal and external stakeholders. This includes the development and maintenance of project plans, status reports, issue and action logs and scope and requirements documents. Ensuring active issue management and facilitating required decision making are critical to the role.- Drive closure on all aspects of the Project with support from the functional teams and SME’s, including contracts and commercials, scope and solution, project sequencing and planning, development, testing, conversion and post conversion activities.- Manage workstreams in a program of projects to deliver the end-to-end client solution.- Lead and support governance meetings - set meeting agendas and document meeting minutes for meetings to discuss progress and address issues to achieve milestones and objectives for the execution of the plans- Track resources, hours and hiring for resources, and rolling up globally with inputs from Global Teams- Actively communicate the status of work with other team members to ensure that everyone involved is fully informed, and if necessary, re-allocate work.

Client Service (Internal/External) [20%]

Adopt a pro-active role in establishing State Street as a key component for client success through:
- Establishing and maintaining client relationships including client communication, report and service delivery, process management and strategy development- Understanding client needs/strategies and deliver innovative solutions- Building trusting relationships with internal stakeholders and clients- Promoting a collaborative cross-business and jurisdiction environment that ensures excellent client service- Consulting with internal and external stakeholders to develop solutions- Responsiveness and appropriate updates and communication with all stakeholders- Updating clients with product development, regulatory changes and State Street initiatives

Business, Product and Operational Solution and Consulting [20%]

Define, review, recommend and document business processes and software requirements for technology initiatives, operating model designs, new products and services and any other client or organizational initiatives.- Collect, review and analyse information to make sound recommendations in meeting client or organisational needs- Identify and analyse opportunities to improve processes/and or reduce risk areas in order to assist in meeting client or organisational needs- Consider broader organisational product offering, leverage of existing products and ensure cost effective and optimal solutions balancing tactical vs. strategic in responding to client issues- Production of project documentation as required (initiation, scope, business and IT requirements, change request, project plans, test plans, closure, dashboards, risk and issues log, etc)

Personal Development [10%]

Actively commit to developing yourself and others to drive the competitive advantage achieved through a diverse, engaged and mobile workforce.- Keeping abreast of related developments in the industry and providing advice to management and relevant parties- Maintaining knowledge of internal system and operational developments- Maintaining knowledge of client’s product, operational and strategic developments- Sharing new information with the team, broader business and management

Experience, Qualifications, Skills and Abilities

Essential- Deep understanding of financial products and funds management industry especially in the Private Equity and Loans space (Fund of Funds, Loan servicing and Direct investments)- Project management experience including management of large complex programs or projects- Excellent problem solving with critical thinking skills- Strong leadership and organizational skills- Ability to multi-task and be responsible for 1 or more tasks / projects- Experience in helping clients solve business and operational problems- Excellent presentation, communication and relationship management skills- Strong time management and prioritisation skills- Proven tra