Operation Manager
2 days ago
**Core Responsibilities**
**1. Operations & Scheduling**
- Oversee daily studio operations including lesson scheduling, room allocation, and teacher coordination
- Maintain accurate student records, attendance logs, and payment tracking
- Ensure smooth class execution and timely communication with students and parents
**2. Customer Engagement & Retention**
- Act as the primary contact for inquiries, trial bookings, and feedback
- Build strong relationships with students and parents to encourage loyalty and referrals
- Guide new students through onboarding and registration
**3. Staff Coordination**
- Manage teaching staff schedules and support their resource needs (e.g., materials, feedback)
- Conduct regular check-ins to uphold teaching quality and studio values
- Assist in recruitment and onboarding of new instructors as needed
**4. Marketing & Growth**
- Manage studio’s social media presence with engaging content (e.g., student highlights, promotions)
- Organize small-scale events such as student recitals and open house sessions
- Explore outreach opportunities with schools and community groups
**5. Administrative & Financial Oversight**
- Handle invoicing, fee collection, and petty cash management
- Liaise with external vendors (e.g., piano tuners, print shops) and service providers
- Ensure compliance with company policies and relevant regulations
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