Technical and Operation Specialist
18 hours ago
**Technical and Operation Specialist**
**Responsibilities**:
- Ability to understand customers’ needs and provide appropriate technical solutions with the technical specialist
- Manage a tight process to tapped on Vendor, partner’s technical resources in our pre and post sales delivery
- Identify cross-sell opportunities during customer interaction
- Work closely with product category and colleagues to develop new business proposals
- Work closely with sales team to effectively propose, managed and execute proposal, PoC, leverging on partner and Vendor resources as much as possible.
- Systematically manage, lead and own company’s sales, CRM and vendor enabling tools
- Plan and execute the partner enabling activities to grow new leads including
- Exhibition preparation: posters, customers list
- Online/Offline workshop with partners
- Update website, blog posts
- Market intelligent: Update vendor and competitors information in a timely fashion to internal team, partners and even customer if relevant.
- Work hand in hand with Service and logistics Specialist to Coordinate and monitor sales supply chain operations
- Regular monitoring of our post sales effectiveness, timely reporting and service level standards. Either directly or via our partners.
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