Avp, Jade Service Manager

1 week ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an **AVP, Jade Service Manager.**

**Principal Responsibilities**
- Support Relationship Managers by assuming responsibility of the operational functions in customer service
- Achieve a high service standard by ensuring efficient and quality service to customers
- Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
- Providing administrative support to the Premier Relationship Managers
- Improve customer experience by highlighting the needs and existing deficiencies of customers
- Provide administrative and logistic support

Requirements

**Requirements**:

- Degree holder with relevant experience in a retail banking environment
- Strong banking and product knowledge will be an added advantage
- A team player who is self-motivated and customer service oriented
- Possess excellent interpersonal and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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