Avp, Jade Service Manager

6 days ago

Singapore HSBC Full time

**Some careers shine brighter than others**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high calibre professional to join our team as an **AVP, Jade Service Manager.**

**Principal Responsibilities**
- Provide servicing, operational and administrative support to the Relationship Managers and Team Head:

- By ensuring daily operational output within standard turnaround times and strict compliance with all control and procedural instructions and requirements
- ensuring that customer correspondence, enquiries, and requests are attended to promptly and accurately, while maintaining a high standard of client confidentiality, service and care
- By assisting with customer enquiries and instructions on non-investment products, services, and procedures while Relationship Managers are out of office, ensuring uncompromised service level to clients in their absence
- By providing all other aspects of service/administrative support that may be required from time to time
- Uphold service standards within the International Wealth Hub team
- Develop team members’ skills and knowledge of service & process matters
- Ensure adherence to internal standards and controls
- The jobholder is responsible for ensuring excellent service delivery to Non-Resident Offshore Banking customers primarily from China, Hong Kong, Taiwan, Japan, Malaysia, Indonesia, Philippines, Thailand, India, UAE, Australia, UK with AUM

Requirements

**Requirements**:

- Experience in a retail-banking environment with focus in service and sales
- Good knowledge of Wealth Management products and HUB and well-versed in regulatory requirements, administrative and procedural matters
- 2 to 5 years of relevant experience required

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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