Senior Operations Executive

13 hours ago


Changi, Singapore DSV Full time

The Senior Operations Executive in general will in charge of the inbound and outbound team. He/ She will report to the Warehouse Manager. This role is responsible for end-to-end activities such as inbound receiving, returns, dispatch, labeling, picking, auditing and delivery processes that are required.
- Day-to-day operations management and coordination with Warehouse and CS team
- To ensure delivery of key SLA’s with customers, reviews monthly operational performance with customers, and to ensure customer retention and development to grow existing businesses
- Ops reporting and billing
- Ops and resource planning such as Space Management, Resources Management, Asset Management, and Equipment Management etc
- OT approval with cost leadership mindset
- Physically involve (hands on) with ops when required
- Handling customer escalations and to provide RCA and solutions to drive operational excellence
- Other administration functions
- Assist in Continuous Improvement
- Assist in ops and project Implementation
- Assist in data analysis for operations
- Assist in SOP and WI creation
- Proficient in Microsoft Excel, Word, Power Point, Visio etc.
- Experience in any Warehouse Management System
- Experience in 3PL warehousing
- Experience in managing a team of at least 30 staff
- Have excellent verbal, written and presentation skills
- Experience in VBA, Power BI or Power Automate would be advantageous



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