Senior Officer

7 days ago

Singapore PSB ACADEMY PTE. LTD. Full time

Monday - Friday : 8am to 4.15pm/ 10.45am to 8pm

Saturday : 8.30am to 5.3 0pm

**Customer Service**
- Greet and assist walk-ins, ensuring a welcoming and professional atmosphere.
- Address customer inquiries, both in person and over the phone, and direct them to the appropriate department or individual.
- Ensure that all visitors are properly logged in and escorted as necessary.
- Top up papers in students’ self-printing area and assist students if there is any error arise.Check whiteboard markers and ensure the facilities team replace markers and dusters in all classrooms, student breakout areas, conference and meeting rooms.

**Assist Faculty in the following**
- Provide gantry assistance for students and visitors
- Distribution of calculators’ stickers for exam use
- Assist the schools with ad-hoc collections during the weekends as and when requiredMaintain an organized and presentable reception area.

**Administrative Support**
- Coordinate front desk activities, including distributing correspondence, managing incoming and outgoing mail, and processing deliveries.
- Monitor and ensure office supplies, centralized stationeries and mineral water are stocked up sufficiently.
- Manage lost & found, tidy the items monthly and discard items according to their time frame
- Assist in the booking of discussion rooms for staff and lecturers.
- Assist to process admin invoices.
- Arrange for the disposal of confidential documents.Assist with ad-hoc room bookings using Syllabus Plus software.

**Others**

Any other ad-hoc duties as required by the company from time to time.

**Requirements**:

- ‘O’ Levels/ Nitec / Higher Nitec in any discipline
- 3-4 years Experience in (a) Counter Duties (b) Customer Service (c) Administration/ Clerical work
- Warm and approachable personality with good interpersonal skills
- Able to multi-task
- Enthusiastic with a “can-do” attitude Team Player
- Ability to remain professional and calm under pressure
- Student-centric customer service approach to delivering excellent service attitude
- Proficiency in office management software (e.g., MS Office)

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