Senior Workplace Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Senior Workplace Manager Work DynamicsReporting to Workplace Area Manager
Overall Roll The Senior Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic workplace experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, sustainability, realizing efficiencies and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience (soft services
- occupant experience) while maintaining the highest standards of workplace operations (hard services
- property/equipment maintenance & technical services). Develop client rapport, feedback mechanisms and lead regular meetings with stakeholders to enhance relationships.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge in workplace management services that align to JLL’s “The Future of Work” methodology. Duties & responsibilities Transforming to the Workplace Team of the future Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
Facilities Operations Manage & oversee campus services (Soft & Hard) as part of the scope delivered
Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
Ensure all technology platforms are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
Review operational SOP’s & propose / make changes as part f continuous improvement
Manage minor projects / Churn in the office
Able to liaise with any local / government agencies as part of operations
Able to liaise with Landlord on lease management and contractual services delivered
Human Experience Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
Ensure the account’s HX program initiatives are measurable and tangible to the workplace
Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I
Client Engagement Create a fun and impactful client engagement strategy
Engage with all guests, employees, and key stakeholders
Embed in the FM team a culture of empowerment, engagement, and fulfilment
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
Ensure effective communications and reporting to clients on operation matters and Workplace Experience
Evaluate service response time and analyse occupants’ service request trends and suggestions
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
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