Team Lead, Delivery Services

Team Lead, Delivery Services

Applications are considered on a rolling basis
Singapore

**About Meltwater**:
Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.

With 20 years of experience in the field of online media monitoring, **Meltwater is a global leader in media intelligence and social analytics SaaS solutions** - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world’s most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.

**About the Department: Delivery Services**

Meltwater’s Delivery Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. You will be supporting the **Government Analyst team** and working with a variety of government clients.

Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

**Role: Team Lead, Delivery Services**

The Team Lead role is an exceptional opportunity to develop your leadership skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.

**What You’ll Do**:

- Must be a natural leader and a people person, someone who derives fulfilment by influencing others to be successful
- Motivate, lead and develop a small team of individuals (Media Analysts) - mentor, coach and help them come up with new creative solutions
- Lead team meetings and thinktank sessions, as well as delivering presentations and training
- Be a culture champion - build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member
- Periodic check-ins and reviews with individuals, and also provide guidance and perspective on career-related topics
- Responsible for servicing a small portfolio of clients, leveraging upon a high level of business acumen and client servicing skills
- Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
- Analyze data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
- Have strong business acumen to make strategic decisions to move the business forward

**Who You Are**:

- 2+ years' experience as a team lead or team manager, managing 4 or more people, alternatively running a large project team
- Ideally with relevant industry experience in media insights / reporting & analytics / traditional or social media / digital marketing / media agencies & public relations / digital marketing / marketing & communications
- Bachelor's degree in a related field with strong academic results
- Must be residing in Singapore
- Some knowledge of SaaS-based media tech and platforms, and media measurement KPIs
- You are a leader with vision, someone motivated by the success of your team
- Excellent leadership, consensus-building, and conflict-resolution skills - you have a successful track record influencing teams
- Positive and energetic, able to cultivate strong camaraderie within a team and keeping morale high
- Proactive with the ability to work on multiple projects with changing priorities in a dynamic, deadline-oriented environment with minimum supervision
- Strong analytical and logical skills - able to translate data into actionable insights in the simplest and most concise manner, have an eye for detail and ask “what does this mean?” to the data
- Exposure to statistical modelling and data mining techniques, and analytical tools and languages.
- Detail-oriented - ensure data integrity, precision, and exercise vigilance in the an