Service Delivery Operations Lead

7 days ago

Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

**Position Summary**: **Key Responsibilities**: **Operational Oversight**: - Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards. - Monitor and manage operational KPIs to achieve delivery excellence. **Team Management**: - Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback. - Foster a collaborative and high-performing team culture. - Develop training plans and upskill team members to meet evolving service delivery requirements. **Customer Satisfaction**: - Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders. - Act as the escalation point for complex service delivery challenges and resolve them efficiently. **Collaboration and Integration**: - Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations. - Drive alignment between service delivery and organizational goals. **Troubleshooting and Analysis**: - Identify and analyse service delivery bottlenecks and recommend improvements. - Lead troubleshooting efforts to resolve technical or operational challenges effectively. **Communication and Reporting**: - Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations. - Prepare and deliver detailed reports on team performance and service delivery outcomes. **Mandatory Skills**: **Communication Skills**: - Advanced proficiency in clear, concise, and professional communication, both written and verbal. **Troubleshooting and Analysis**: - Strong analytical skills with the ability to identify and resolve operational issues efficiently. **Team Management**: - Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership. **Additional Skills**: - Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence. - Strong organizational and time-management abilities. - A proactive problem-solver with excellent decision-making skills. **Qualifications and Experience**: - Bachelor’s degree in business administration, Operations Management, or a related field. - 5+ years of experience in service delivery, operations, or a related role. - Prior experience leading service delivery teams and driving customer-focused solutions. **Mandatory skillset**: - Communication Skill - Troubleshooting and Analysis Skill - Manage a team of > 5 people before

  • Service Delivery Operations Lead

    2 weeks ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    **Responsibilities**: As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team. Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. You should have advanced proficiency in...

  • Service Delivery Operations Lead

    1 week ago

    Singapore KRIS INFOTECH PTE. LTD. Full time

    As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team. - Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. - You should have advanced proficiency in Service Delivery...

  • Delivery Business Operation

    5 days ago

    Singapore 4T'S DELIVERY AND MOVING SERVICES PTE. LTD. Full time

    **Business Development Operations for Delivery Roles** **1. Purpose and Objectives** - Drive growth by expanding delivery services. - Establish and maintain strong client relationships. - Optimize delivery processes for efficiency and customer satisfaction. - Identify new market opportunities and partnerships. **2. Key Responsibilities** - **Market...

  • Service Delivery Operations Lead

    2 weeks ago

    Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    **Key Responsibilities**: **Service Delivery Management**: Oversee the day-to-day operations of the service delivery team, ensuring that services are delivered in a timely manner while maintaining high-quality standards. **Customer Satisfaction**: Monitor and maintain high levels of customer satisfaction by promptly addressing any issues and continuously...

  • People Operations Service Delivery Lead

    23 hours ago

    Singapore Meta Full time

    The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs from onboarding through to offboarding. The People Service Delivery Lead is an individual contributor responsible for participating in PSD...

  • Head, Operations Excellence

    5 days ago

    Singapore Delivery Hero Full time

    **Company Description** Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

  • Associate, Product Operations

    23 hours ago

    Singapore Delivery Hero Full time

    About the opportunity We are looking for an **Associate, Product Operations**to join our EU & APAC Consumer Platform team and reinvent on-demand delivery with us. The** EU & APAC Consumer Platform team** at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to provide an amazing...

  • IT Service Delivery Lead

    1 week ago

    Singapore HEALTH MANAGEMENT INTERNATIONAL PTE. LTD. Full time

    **Position Summary**: **Key Responsibilities**: **Service Leadership & Team Management** - Lead the IT service delivery team, managing daily operations, service performance, and staff development. - Maintain strong, collaborative relationships with internal clients and stakeholders to ensure high levels of satisfaction. - Act as the single point of contact...

  • SERVICE OPERATIONS MANAGER

    2 weeks ago

    Singapore PERUMAL SERVICE Full time

    Description: Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. Ensure the warehouse practices are in compliance to the safety code of conduc. Maintains warehouse staff by recruitment, selection,orientation and training of employees. Determines staffing levels and in...

  • Service Operations Manager

    3 days ago

    Singapore PERUMAL SERVICE Full time

    Description: - Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. - Ensure the warehouse practices are in compliance to the safety code of conduc. - Maintains warehouse staff by recruitment, selection,orientation and training of employees. - Determines staffing levels...