Business Support Officer

2 weeks ago

Singapore DSM Full time

**DSM - Bright Science. Brighter Living.DSM - Bright Science. Brighter Living.**

**Purpose of the position**:

- To Provide the Regional Sales Managers and others within the Sales dept. with sales support, operational advice, and to act as first point of contact with people inside and outside the organization

**Position content / Key areas of accountability/responsibility**:
**Manage Customer Requests***:
First point of contact for customers regarding Sales Support requests:

- Handle information, documentation, questionnaires, regulatory/quality requests and follow up including reminders
- Handle incoming communication (telephone calls, mails, requests,), forward messages to the right people according to priorities, secure follow-up and check deadlines
- Interact with internal functions at local and HQ level to ensure required support
- Handle all sample requests and follow-up
- Coordinate and follow-up all customer complaints to ensure resolution and closure in best delay
- I-CCR tool

**Provide Administrative Support**
- Screen, prioritize and retrieve relevant information to support Sales team
- Manage Sales Contract, Document Signatures (DSM side), contract storage and annual contract pricing quotation creation when required.
- Local Microsoft Office Teams Folder maintenance (where needed)
- Contribute to projects implementation including regional ones
- Attending internal meetings (when required).
- Co-ordinate rebate approval (when required).
- Review and analyze forecast.
- Support in CRM use and data hygiene

**System Support**
- Support new Accounts setup and maintenance in SAP via QUADS
- Support and onboarding customers to DSM Customer Portal.
- IBP forecast
- Sales data in NWP/Power BI

Required level of experiences:

- 5 years’ experience in Support functions with Customer interactions in business context (e.g. Sales support, office admin support, planning support etc. )
- ERP/CRM database experience as well as Microsoft 365 (SAP / Dynamics 365 CRM will be a plus)
- Clear English communication skills to interact with internal/external stakeholders
- Soft skills - open to learn new things, flexible and open minded, customer oriented, try to resolve issues, and Team-work attitude

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