Student Service Associate

2 weeks ago

Singapore Dyslexia Association of Singapore (DAS) Full time

DYSLEXIA ASSOCIATION OF SINGAPORE LIMITED
ORGANISATION PROFILE
Join a rapidly growing organisation that has over 300 full time and flexi scheme employees, and
operates from 12 centres and other locations in Singapore

The Dyslexia Association of Singapore Limited (DAS) provides a continuum of services for children
with dyslexia, their parents, mainstream teachers and other professionals in the field of dyslexia in
Singapore.
Position Student Service Associate
Division/Branch DAS Learning Centres
DAS Student Service Associates play a critical function as they are the main interface with our
parents.

Is responsible for the reception of their Learning Centre.
Answers all incoming telephone calls and enquiries and refers to the Centre Manager where

necessary. Also handles all correspondence.
Assists the Centre Manager in all matters at the Centre, including preparation of time-tables,

monthly reports to Senior Management, etc.
Maintains the Centre’s common areas, eg. lobby, work area, printing room, storeroom and

pantry in a neat, clean and orderly manner.
Supervises the work of the Centre’s cleaning staff.
Collects Assessment Fees and Term Fees and issues receipts.

for processing.
Ensures the security of the Learning Centre under the guidance of the Centre Manager.
Submits term fees collection report to the Centre Manager.
Prepares the Centre’s Enrolment Audit submission.

COMPETENCIES

Personal Competencies (Core):
Interpersonal skills
Communication skills
Accountability
Ability to work well in a team

Technical Competencies (Skills):
Microsoft Office

**REQUIREMENTS**:
Education:

Minimum ‘A’ levels
Diploma holders may

apply

Experience:

relevant experience are
welcomed to apply

Other Skills & Knowledge:

Ability to work flexible
hours (including
weekday nights and
weekends)

Ability to multi-task and
adapt to changing work
environment

Familiar with Microsoft

database software

Proficiency in Mandarin
an advantage as we
have clients who speak
Mandarin only

WORKING HOURS
DAS staff have to work when our clients are available. Certain DAS centres are opened from
Mondays to Sundays and also late into the evenings (up to 9 pm). All staff work 44 hours a week and
are expected to be flexible in their working days and this includes Saturdays and Sundays.

WORKING FROM DIFFERENT LOCATIONS
The Student Service Associate must expect to work from any of our 12 learning centres including
Bedok, Bishan, Chinatown Point, Chua Chu Kang, Henderson, Jurong Point, Parkway Parade, Rex,
Sengkang, Serangoon, Tampines, Woodlands and Yishun. Staff must expect to be posted or
transferred to any of the above centres based on the needs of the organisation.

SALARY AND BENEFITS
Starting salary will be within the range of $2410 - $2890 (depending on experience).

For staff who work on weeknights (7-9pm) and on Sundays, an allowance will be paid per hour.

benefits. Staff will be entitled to medical benefits while on probation. The DAS also awards training
incentives to deserving staff.

LEARNING AND SUPPORT
At the learning centres, on the job training and guidance will be provided. The Student Service
Associate will be supervised in their work by the Centre Manager.

There are opportunities to be involved in association-wide roles such as volunteer management and
service excellence.

APPLICATION DETAILS

1. DAS Employment Application Form, duly completed (form can be downloaded from the
Careers page of our website)

2. Resume

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