Service Supply Chain Governance Lead

1 day ago

Hougang, Singapore WS Audiology APAC Full time

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

This role focuses on developing and implementing SSC (Shared Service Center) policies to enhance after-sales service operations, including warranty, returns, and customer support. By ensuring compliance, tracking performance metrics, and providing actionable insights, you will drive strategic improvements while fostering alignment and collaboration across stakeholders.

**What you will do**:

- Develop and implement comprehensive SSC (Shared Service Center) policies on warranty, returns, repairs, and customer support
- Provide employee training to ensure effective policy adherence
- Effectively communicate SSC policies to all relevant stakeholders within the company, ensuring clarity and alignment
- Monitor adherence to policies, ensuring compliance with legal and regulatory standards through regular audits and reviews
- Establish and track key performance indicators (KPIs) to evaluate the effectiveness of after-sales policies
- Generate reports and actionable insights to support strategic decision-making and continuous improvement.

**What you bring**:

- Experience_
- Bachelor's degree in Business administration, Management, Engineering or a related field.
- 5-10 years of working experience in after-sales service, customer service management, or policy governance.
- Experience in managing service centers or after-sales operations is highly valued.
- Personal competencies_
- Good communication and collaborative skills
- Motivated and driven

**Who we are**:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.
- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._

  • Data Science Lead

    1 week ago

    Hougang, Singapore Advanced Energy Industries, Inc Full time

    **About Data Science Lead Role**: An Individual contributor role. As the Data Science Lead, you will be a part of AE’s global supply chain function. Within the Supply Chain Planning function, you will support the specific data and analytics needs as the function is heading toward its digital transformation. As a highly motivated Data Scientist, you will...

  • Manager, Business Systems

    1 week ago

    Hougang, Singapore Advanced Energy Industries, Inc. Full time

    ***: **ESSENTIAL RESPONSIBILITIES**: - Lead and build a team of high performing resources under a COE model - Work with key business stakeholders to guide and design leading practices - Develop business cases for large-scale system, process solutions and present to executive management - Provide significant inputs into defining the strategic direction of a...

  • Intern - Supply Planning

    5 days ago

    Hougang, Singapore WS Audiology APAC Full time

    Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. As a Supply Planning intern, you will...

  • Procurement Projects Lead

    1 day ago

    Hougang, Singapore WS Audiology APAC Full time

    Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively. Join our team as a Procurement Projects...

  • Data Product Owner

    2 weeks ago

    Hougang, Singapore Advanced Energy Industries, Inc. Full time

    **About the Role**: As the Data Product Owner, you will be an integral part of AE’s global supply chain function, working closely with a diverse team. You will play a pivotal role in supporting the specific data and analytics needs as the function embarks on its digital transformation journey. As a passionate advocate for data, you will drive data literacy...

  • Senior Manager, Global Capacity Planning

    1 day ago

    Hougang, Singapore Advanced Energy Industries, Inc Full time

    Ensures that the right resource is available internally when required to meet customer demands. Leads the global capacity planning work processes and tools for the supply chain. Owns execution of category level supply plans against the 5-year vision to deliver Cost, Cash, and Customer Service goals. Coordinate across all product lines and supply chain team...

  • Senior Manager, Global Capacity Planning

    1 day ago

    Hougang, Singapore Advanced Energy Industries, Inc. Full time

    ***: - This role ensures that the right resource is available internally when required to meet customer demands and leads the global capacity planning work processes and tools for the supply chain. This is also responsible for execution of category level supply plans against the 5-year vision to deliver Cost, Cash, and Customer Service goals. Additionally,...

  • Finance Director, Manufacturing Controlling

    1 week ago

    Hougang, Singapore WS Audiology APAC Full time

    Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. The Finance Director, Manufacturing and...

  • Business Development Officer

    2 weeks ago

    Hougang, Singapore SIIX SINGAPORE PTE. LTD. Full time $40,000 - $60,000 per year

    SIIX SINGAPORE PTE. LTD. is hiring a Full time Business Development Officer role in Hougang, Singapore. Apply now to be part of our team.Requirements for this role:Looking for candidates available to work:Mon morningMon afternoonTue morningTue afternoonWed morningWed afternoonThu morningThu afternoonFri morningFri afternoonRequirements :Min. Diploma in...

  • Intern - Customer Service

    7 days ago

    Hougang, Singapore WS Audiology APAC Full time

    Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively. As a Customer Service Intern, you will...