(Senior) Assistant Manager
3 days ago
**Job Purpose**
The Assistant Manager/ Senior Assistant Manager will be responsible for patient service administration, clinical administration support, staff management and communica_tio_n.
- **Duties and Responsibilities**
**Primary Responsibilities and Duties**
**Patient Service Administration**
1. The Assistant Manager/ Senior Assistant Manager will manage patient related matters including patient compliments and feedback.
2. Work with other department managers to ensure a positive experience for patients along the continuum of care.
3. Responsible for managing the daily patient attendances.
4. Responsible for managing patient dental records.
**Customer Service**
2. He/ She is responsible devising innovative services to continually improve service levels and delight customers.
**Staff Management**
2. He/ She is responsible for ensuring that patient service associates receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
3. He/ She in partnership with Clinic Manager is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired cutomer and business outcomes.
**Communication**
1. Responsible for two-way communication between staff and management. He/ She should ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
2. Participate in committees and other tasks as and when assigned.
**Secondary Responsibilities and Duties**
- Give guidance to junior staff.
- Disseminate and implement hospital’s policy & procedure.
- Ensure Policy & Procedures are current.
- Perform any other duties as assigned by supervisor
**Personal responsibilities**
**Job Requirements**
Skills and Knowledge
1. Have practical knowledge of hospital operations.
2. Be computer literate in Microsoft Word / Excel
3. At least two years’ working experience
Personal Traits
1. Positive, motivated, able to manage pressure, takes initiative.
2. Is service oriented and customer focused. ( CARE Standards )
Educational Qualifications
1. Basic degree (minimum)
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