Credit Specialist

**About us**

Treasury Wine Estates (TWE) is a premium focused, global leader in wine with strong positions in key global markets, supported by an unrivalled global footprint, business model, award-winning premium brand portfolio and a talented global team of over 2,500 people. Listed on the Australian Securities Exchange (ASX), we know that it's the thinkers, makers and doers who have the most impact as we strive towards being recognized as the world's most admired premium wine company.

TWE is the largest exporter of Australian wine to Asia, with our brands '“ especially Penfolds, Wolf Blass and Wynns - increasingly well known in the region's more established wine markets. We have exciting plans in place to develop our Country of Origin offering with recently released wines from the US, France and Chile.

**What's in it for you**
- Attractive remuneration and healthcare benefits
- 20 days of paid annual leave per year
- Flexible work arrangement to support your wellbeing
- Outstanding career development opportunities to realise your full potential Collaborative and inclusive culture where people and performance thrive

**About the role**

The **Credit Specialist **will work through assigned customer related activities to ensure they are dealt with in a courteous, accurate & timely manner and adhere to the TBS principles & Credit policy. A local contact/ liaison at the regional office. The key purpose of this role is to support the operations of the Credit/receivables process within the TBS model. Working within the defined credit policies & set TBS guidelines, highlighting exceptions to the OTC process. Responsible for communications related to credit refusal, security, letters of credit and deposit etc. Mitigation of potential risk of bad debt via working within the set guidelines as defined within policy and set operational KPI/SLA's across Customer Services TBS.
- Local touchpoint operating within the TBS model.
- Act as a Key Customer contact.
- Assist in managing to resolve customer disputes to remove obstacles to improve the customer experience
- Monitor and approve Credit limit unblock within set guidelines & to meet the deadline for the release of orders to the warehouse for delivery by working closely with Customer Service
- Authorize new customer credit limit and existing customer credit extensions as per DAL limits.
- Initiating and working closely with our Offshore partners in ensuring that regular credit reviews throughout the entire customer lifecycle and during major economic shifts (global/domestic) in line with the TWE Credit Policy.
- Proactively manage the debtor's exposure by evaluating market intelligence, risk profiles and sales input
- Ensure that all collection activity is conducted within legislative and policy guidelines within country
- Advise sales when supply will be interrupted.
- Coordinate the validation of claims and the timely resolution of disputes
- Contact the customer to negotiate the payment of overdue accounts as per guidelines to ensure a favourable outcome for both TWE and Customer
- Monitor the age and number of unapplied receipts resolving allocation issues with the customers
- Ensure trade promotional claims are resolved within agreed timeframes and are in line with business
- Ensure compliance of Credit policy & procedures at a Region level and report any exceptions to Credit Manager.
- Meet KPI metrics for TBS Customer Services/AR processing in line with company set targets
- Alignment to the key principles of the Global TBS OTC stream.
- Actively participation in regular service meetings with TBS/Finance teams (ATB reviews/Operational etc.)
- Input into TBS/ AR projects as required
- Work with offshore teams in reporting clear and accurate commentary for monthly Key Customer reporting.

**About you**
- Bachelor's degree
- Preferred experience in FMCG Credit/AR teams
- minimum 5+ Years Credit experience.
- Collection & Credit Management SLA's & Commercial Awareness impacts, influencing results.
- Strong interpersonal skills
- Experience in working within set targets/ KPI's and achieving
- Worked within a shared service environment preferred
- Understood local credit legislation applicable to market Wine industry experience desirable

**Culture**

We bring our whole selves, we're courageous and we deliver together '“ that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely 'œglass half full'
- people and see challenges as opportunities and move with pace to achieve our goals.

**Inclusion and Diversity**

**How to apply