Complex Claims Adjuster Ii

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.

Your contribution at AIG

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.

Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
Ensuring effective vendor and litigation management on Complex claims within a personal allocation
Broader internal / external stakeholder communication where required
Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
Contribute to maintenance of best practice procedures for Auto intermediate to high value
Complex claims, consistent with global best practice
Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Auto.
Any other projects/tasks which may be assigned to you from time to time.
Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
Effective communication of key advanced Complex claims and Auto Claims portfolio messages to internal stakeholders.
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation
Attain objectives for assigned projects
Benchmarks for claims processing and file closure

What we are looking for

Degree holder or equivalent
BCP and PGI certified
Intermediate specialist knowledge in Auto Claims technical claims topics
Policy language skills enabling accurate and consistent policy wording interpretation
A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
Good communication skills, both written & verbal
Time management - ability to manage & priorities workload and diary management
Ability to contribute effectively within a team environment.
Ability to work with claims stakeholders to effectively direct claims strategy.

LI-RO1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
CL - Claims

**Estimated Travel Percentage (%)**: No Travel

**Relocation Provided**: No

AIG Asia Pacific Insurance Pte. Ltd.