Complex Claims Adjuster, A&h

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.

Your contribution at AIG

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Functional Responsibilities

Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
Ensuring effective vendor and litigation management on Complex claims within a personal allocation
Broader internal / external stakeholder communication where required
Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice
Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.
Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables. This would include conducting audits and checks. Provide technical advice to Shared Services.
Any other projects/tasks which may be assigned to you from time to time.

Accountabilities

Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
Effective communication of key advanced Complex claims and A&H portfolio messages to internal stakeholders.
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation

What we are looking for

Degree holder or equivalent with 3 years of relevant experience
Holds BCP, PGI and HI
Intermediate specialist knowledge in A&H technical claims topics
Policy language skills enabling accurate and consistent policy wording interpretation
A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
Good communication skills, both written & verbal
Time management - ability to manage & prioritize workload and diary management
Ability to contribute effectively within a team environment.
Ability to work with claims stakeholders to effectively direct claims strategy.

LI-RO1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
CL - Claims

**Estimated Travel Percentage (%)**: No Travel

**Relocation Provided**: No

AIG Asia Pacific Insurance Pte. Ltd.