Indoor Park Operations Manager

17 hours ago

Singapore Encasa Asia Full time

**About Us**:
The organization is a **leading provider of unique and bonding interactive play experiences** for individuals of all ages. By providing high-quality, customized programs and purpose built indoor activity facilities. From the momentum created by active motion and play, they offer cherished experiences, unexpected instructive moments, and pure joy. Marina Square, Downtown East, Kallang Wave Mall, and Suntec City Mall are among the company's locations.

**Responsibilities**:

- Lead the team to be proactive in maintaining Park guest service standards.
- Maintaining and upkeep the safety as the priority focus while ensure the team engage our guests in a variety of activities, programs and/or learning journeys.
- Be able to come up with flexible solutions in resolving guest situations via face-to-face, mobile, or other digital communication channels.
- Nurture the team to prepare and execute various roles in the park.
- Support Sales & Marketing team to promote our park's portfolio by actively participating in planning meetings, new product and/or program launches and seek to value add to the overall delivery and customer experience enhancement.
- Ensure the team adheres to the safety checks on all equipment and facilities per the SOP.
- Work with the team lead in charge to optimize resources on deployment, lead and ensure all onboarding, trainings materials are adhered to on our guidelines.
- Prepare monthly reports and attend regular meetings where the business and operations of the park is on the agenda.
- Manage financial transactions and prepare budgets
- Sourcing, managing and maintaining the resources needed to deliver the programmes, to a budget
- Recruitment and training, including developing a training programme to recruit and retain and onboard new staff quickly.
- All other ad-hoc duties assigned.

**Job Requirements**
- At least 5 years’ experience in leading a team.
- Experienced in operations deployment planning, training, people management
- Relevant experience in managing mascots, stage performance will be advantageous
- Good communication, interpersonal skills.
- Flexible, self - starter and dynamic
- Able to adapt and work in a fast paced environment.
- Ability to manage multiple and complex projects simultaneously with the support of other business units.

**Salary**

S$3,200 - S$3,800

**Why Join Us?**
- Group Insurance (Hospitalization & Surgical)
- Annual leaves
- Medical leaves
- Hospitalisation leaves
- Dental allowance
- Bonus*
- Innovative and fun working environment

Encasa Asia Employment Services LLP

EA Licence No: 13C6898

**Job Types**: Full-time, Permanent

**Salary**: $3,200.00 - $3,800.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday

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