Call Centre Officer

6 days ago

Singapore ORCHARD CLINIC Full time

**Call Centre / Customer Service Officer**:
**About Us**:
Orchard Clinic is Singapore’s premier wellness centre for women, specialising in non-invasive care in areas such as diastasis recti, urinary incontinence, vaginal rejuvenation, pelvic floor health, and women’s wellness more broadly.

Our approach emphasises compassionate, evidence-based care, and we aim to support our clients at every stage of their journey, pre
- and post-partum, during menopause, and beyond.

As part of our team, you will help deliver an excellent client experience, serve as the front line in enquiries, and support growth through lead follow-up and conversions.

**The Opportunity**:
We are looking for a proactive, customer-centric Call Centre / Customer Service Officer to join our team at Orchard Clinic. You will handle inbound enquiries, follow up on leads, respond to client questions, and serve as a key touchpoint in converting interest into appointments.

You will work **5 days a week**, within clinic hours of 9am to 8pm, on a shift basis (either 8.30am - 6pm or 10.30am - 8pm).

You will be part of a mission-driven healthcare / wellness organisation, interacting with prospective and existing clients, and helping them feel heard, informed, and confident in their decision to engage our services.

**Key Responsibilities**:

- Follow up on leads (from digital forms, campaigns, referrals) and manage them through conversion to appointments
- Maintain and update client records and CRM / database systems
- Coordinate with internal teams (therapists, operations, marketing) to fulfil information requests, confirm schedules, liaise on client support
- Escalate complex or clinical questions to appropriate staff
- Provide service recovery where needed (follow-up, callbacks, resolution of client concerns)
- Meet key performance metrics (response times, conversion rates, call quality, customer satisfaction)
- Support ad-hoc outreach, campaigns, or client retention initiatives
- Practise professionalism, confidentiality, and compliance with healthcare / clinic standards

**Requirements**:

- Prior experience in customer service, call centre, sales support or related role is a plus
- Excellent verbal and written communication skills in English
- Ability to listen attentively, ask clarifying questions, and respond clearly and empathetically
- Strong organisational skills and ability to multitask
- **Work Days**:5 days/week (Monday - Saturday)
- **Work Hours**:Rotational shifts between 8.30am - 6pm or 10.30am - 8pm
- Results-oriented mindset and ability to meet KPIs
- High levels of patience, resilience, and ability to stay calm under pressure
- Professional customer service attitude and willingness to learn

**What We Offer**:

- Exposure to the end-to-end client journey—from lead to appointment
- Competitive salary, performance incentives / commission (where applicable)A supportive team environment with opportunities to make real impact

  • Call Centre Admin Officer

    24 hours ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our centre general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters -...

  • Call Centre Admin Officer

    4 days ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our centre general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters -...

  • Call Centre Officer

    3 days ago

    Singapore BETHESDA MEDICAL PTE. LTD. Full time

    Call Centre Officer Your duties shall include, but not be limited to the following: Answering incoming and outgoing calls in a timely manner and in accordance with the clinic policy Maintaining confidentiality of caller and clinic information as directed Conducting appointment bookings from all sources of referrals for the Clinics via phone calls, messages...

  • Call Centre Officer

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Centre**: - **Office Hour / 5 Days Work Week (including weekends)**: - **CBD** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team KPI set by the management - Maintain a positive and helpful approach in interactions with all customers -...

  • Call Centre Officer

    4 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Call Centre Exp - Office Hour / 5 Days Work Week including Weekends **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customers in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful approach in interactions with all...

  • Call Centre Officer

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Centre / Customer Service / Hospitality Exp**: - **5 Days (Including Weekend)** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal skill - Customer service oriented -...

  • Call Centre Officer

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Provided**: - **5 Days Work Week / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Address customers' enquiries - Follow up on escalated cases and perform call back when required - Ad hoc duties as assigned **Requirements**: -...

  • Call Centre Supervisor

    4 days ago

    singapore Connect Centre PL Full time

    Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

  • Call Centre Officer

    2 days ago

    Singapore KAH MOTOR COMPANY SDN. BERHAD. Full time

    We are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. Job Responsibilities To attend to customers' phone enquiries and calls deployment. To provide service reservations. To coordinate breakdown site services for customers. To answer live...

  • Call Centre Officer

    1 day ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Centre / Customer Service Experience**: - **Office Hour / 5 Days Work Week (including weekends)** **Responsibilities**: - Proper recording of conversation with customer in the CRM system - Achieve / Exceed individual and team KPIs set by the management - Maintain a positive and helpful approach in interactions with all customers - Any other related...