Call Centre Officer

8 hours ago

Singapore BETHESDA MEDICAL PTE. LTD. Full time

Call Centre Officer Your duties shall include, but not be limited to the following: Answering incoming and outgoing calls in a timely manner and in accordance with the clinic policy Maintaining confidentiality of caller and clinic information as directed Conducting appointment bookings from all sources of referrals for the Clinics via phone calls, messages and emails Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required Directing calls to internal and external stakeholders Handling and resolving complaints Providing call back assistance service to callers Performing other related duties as assigned or requested Job Requirements . 2 years of Customer Service or Call Centre experience.• An active listener with good communication skills• A collaborative team player and multi-tasker• Good problem-solving skills• Emphatic and patient• Customer-focused and a genuine passion for engaging and helping people. Office hours

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