Senior Director, Account Director

JLL supports the Whole You, personally and professionally.
Account Executive, Work Dynamics, APAC
**Job Description**:
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
About our Client
A large Technology client in APAC, has a portfolio of over 7 m sqft, in over 50 sites, with 250+ staff on JLL FTEs and 1.2 K vendor staff deployed to client sites. IFM is the main service, where we execute the majority of FM services, technical and non-technical and occupancy planning.
The client’ s expectations from this role is to deliver on the shared vision:

- Fearlessly drive an ever-on transformation agenda to align and support the client’s growth across APAC as well as their Future of Work plans.
- Partner with client in understanding evolving client business requirements and develop long term real estate portfolio strategy to support the business needs
- Embody a partnering approach, taking the lead of delivery of services and fostering the leadership capability of ‘Get it Done’ as part of the Account’s DNA.
- Lead a team that is always looking for opportunities to enhance the delivery platform in order for the account to get ahead of the client’s growth.
- Partner with JLL globally to provide consistent and scalable solutions ensuring the account is leveraging the global COE.
- Build a culture of belonging to create a workplace where everyone can contribute to the full potential, deliver their best work, and be an Account of Choice within JLL and beyond.

The Account Executive role purpose
Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division - Work Dynamics. An integral part of Work Dynamics structure is the Regional Account Director (RAD) role, which brings together multiple services to deliver comprehensive solutions for our clients.
The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the property portfolio of the Client throughout the APAC region as well as build strong & sustainable relationships within the client’s organization. In addition, the role will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to enable a sustainable and engaged workplace experience for the client occupants.
Reporting Relationships
**Direct Manager**: Group Account Executive
**Direct Reports**: Regional Operation Director, Regional Business Operations Director
Role Summary
Strategy and Account Management
- Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace.
- Ensure that the account plan is implemented and aligned with client OKRs (objectives and key results)
- Be accountable for the profit, loss and growth of the assigned account.
- Be responsible for supporting the account in the region/geo/country by working with the local account teams and local clients.
- Work with the Account Management Enablement organization to implement the agreed account management practices.
- Provide feedback to the Product organization on the performance and gaps, if any on various Products and suggest improvements from on field and client feedback.

Client Relationship Management
- Ability to extract and translate customer expectations into innovative strategic initiatives
- Convinces stakeholders based on data, challenges in a constructive manner
- Balances the needs of both client and JLL
- Exhibits result orientation

Transformational Improvement
- Unlock opportunities for account growth and work with the account team and/or Sales organization to convert these opportunities.
- Drives creation and delivery of the strategic improvement roadmap
- Promotes continuous improvement & Innovation
- Role models a proactive and ownership focused mind-set

Lead & Deliver
- Create a high-performing, integrated team who are committed to delivering exceptional client results.
- Work with the Commercial Exce