Associate Solutions Engineer, Tech Ops
5 days ago
Job Description:
As a Cloudera Associate Solutions Engineer, you will be immersed in the inner workings of the leading open source platforms for big data analytics, IoT and streaming, and machine learning. You will utilize your strong technical, business competencies, and customer service skills to provide the highest level of business and technical consultation to sales teams, prospects and customers to support sales goals. This role is part of the Solutions Engineering Field Tech Ops team. The team's mission is to provide a central support function inside Cloudera, supporting the global Solutions Engineering team in a variety of ways. Specific goals/responsibilities are as follows:
- Primary_
- Responsibilities:_
Demo Systems Operations and Support
Responsibilities include:
- maintain, upgrade and support demo systems and environments (public cloud and on-premises) with high uptime
- plan and complete regular updates, upgrades and patch maintenance
- research, log, escalate and resolve technical issues
- support Solutions Engineers when issues arise with demo systems
- monitor online communication channels during business hours to field demo questions
- document processes and procedures related to demo systems
Complete RFI and RFP requests on behalf of the Solutions Engineering Team
Responsibilities include:
- Coordinate with peers and divide work on individual RFPs
- Conduct research via product documentation and internal expert groups
- Write appropriate responses to numerous and varied specific technical questions
- Find supporting documentation for topics as requested in the RFP
- Secondary_
- Responsibilities:_
Development of demonstration software that showcases Cloudera products to potential customers
Responsibilities include:
- documentation: commenting code, updating documents for installation, configuration and usage instructions
Desired Skills:
- You have professional work experience
- You are passionate about technology and the business outcomes it can deliver.
- You have determined that technology is your career path and you have work experience or academic training in a technical field, preferably related to Big Data.
- You have a familiarity with Linux operating systems
- You have some experience coding in Python, Java, or Scala
- You have a some familiarity with Databases and SQL queries
- You have some interest in the Hadoop open source eco-system.
- You think well on your feet and have strong analytical and problem solving skills.
- You have strong communication skills, both written and verbal.
Bonus Skills:
- Familiarity with DevOps tools such as Ansible, Terraform, etc.
- Any hands-on software platform engineering or operations experience
- Familiarity with open source technologies such as Spark, Flink, NiFi, Kafka, etc.
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