Senior Associate Customer Success Manager

Job Description:
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Manager - Senior Associate will partner with Sales and Customer Success Managers to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What you’ll do:

- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Build a solid understanding of all IAS products and processes
- Manage a dynamic, high-volume list of clients (buy side)
- Oversee the lifecycle and all aspects of client health including on-boarding, value

realization, and renewal, while spearheading further adoption of IAS services
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
- Prepare regular reporting and data analysis of client activity
- Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
- Attend external meetings and present to clients
- Create process and methodology documentation
- Develop client relationships to incorporate a deep understanding of client goals
- Communicate client needs and act as an internal advocate for owned clients.
- Adhere to IAS values at all times

What you’ll need:

- Ideally 1-3 years' experience in ad tech, agency or brand experience
- Experience in successfully working across a diverse client portfolio with multiple client stakeholders
- Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable, strategic recommendations
- Understanding of online advertising and marketing industry is a must
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Ability to prepare clear and concise client-ready documents
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Ability to work independently as well as part of a team
- Fluency with Microsoft PowerPoint, Word, Excel
- Experience working in Salesforce and with IAS in your current role is a plus

About Integral Ad Science
- Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.- Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit- .- Equal Opportunity Employer:
- IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply._
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