Associate, Active Ageing Centre

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide.In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

DESIGNATION : Associate (Programme), Active Ageing Centre

RESPONSIBILITIES

General Operations
- Familiar with the objectives of Active Ageing Centre (AAC)
- Compliant to operation rules and guidelines for AAC, ensure safety of elderly and staff
- Promote racial/religious harmony among elderly members
- Assist in care of the elderly, observe and monitor their health and well-being
- Work closely with supervisor to:

- oversee compliance in operations, directives, KPI and all work processes within assigned centres/programmes/projects
- adhere and ensure compliance across the centres according to healthcare directives set by the Management & MOH
- manage crisis and reporting when necessary

Programme Planning and Support
- Support all programmes at 2 centres. This includes attendance tracking, supporting recruitment efforts and related administration

Befriending & Buddying (B&B) Programme
- Provide support to befriendees and befrienders where needed
- Support monitoring efforts and administration

Outreach & Community Screening Tool (CST)
- Administer CPPF, Informed Consent & CST to potential members
- Collate and ensure clients' data and CST reports are entered into AIC Acutenet and NUS system in a timely manner for submissions and processing
- Render support to outreach team where necessary

Volunteer Management
- Support IC in coordination and communications. This includes assigning roles to volunteers, support befriending programmes and arranging quarterly gatherings for various volunteer groups
- Upkeep volunteer databases

Information & Referral
- Attend to walk-in, phone and text enquiries and correspondence
- Direct referrals to IC, record details for escalation where needed
- Be familiar with existing social services/programmes and provide service linkage on behalf of clients

Data Management & Administrative Support
- Tracking of AAC KPIs such as administration of CST, programmes participation
- Ensure confidentiality of clients data and all required data duly recorded in the respective data management systems, and documents are filed and organized
- Provide administrative support such as put up claims on financial system in a timely manner. Track expenses and income of selected funded programmes

Centre Operations & Facilities Management
- Ensure smooth and optimal running of the centre. This involves maintenance of fixed assets and its listing. Upkeep of office and IT systems, devices and equipment. Oversee contractual arrangements such as air-con servicing, pest control. Purchase and replenishment of supplies
- Environmental Sanitation Regime work as a team to ensure compliance to cleaning requirements by NEA
- Alert Alarm System (AAS) Management (if applicable). Undertake checks, respond and report according to SOP and enlist support technician where necessary

Ad-hoc/Others
- Undertake any other responsibilities and duties assigned by supervisor which may include support in administrative processes, partnership engagements with community partners.

QUALIFICATIONS

ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology.

**Requirements**:

- ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology
- 1-2 years of relevant working experience, preferably in a SAC/AAC or have volunteered with seniors in a community setting
- Excellent interpersonal and communication skills
- Required to handle queries/concerns from elderly clients who are mostly mandarin/dialect-speaking. Proficiency in mandarin and/or dialects is essential
- Proficient in IT
- Resourceful, proactive, responsible and client-centric
- Ability to multi-task and meet deadlines in a fast-paced environment
- Team player with strong planning and organising skills

OTHER INFORMATION