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Guest Services Agent

2 weeks ago

Singapore BIDEFORD HOUSE PTE. LTD. Full time

**Responsibilities**:

- Facilitate smooth check-ins and check-outs for guests.
- Deliver exceptional front desk services to ensure guest satisfaction.
- Efficiently assign rooms and handling administrative tasks.
- Process guest payments with attention to detail and professionalism.
- Collaborate with bell service and staff management to ensure seamless operations.
- Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
- Accommodating both general and unique requests to enhance the guest experience.
- Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

**Job Requirements**
- Diploma in Hotel Management or equivalent.
- Working knolwedge with OPERA would be an added advantage
- Exceptional interpersonal skills to effectively interact with guests and colleagues.
- Excellent written and verbal communication skills to convey information clearly and professionally.
- Patience and good listening skills to understand and address guests' needs effectively.
- Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.