Field Service Coordinator, Shaft Line Solutions

7 days ago

Singapore Wärtsilä Full time

**Field Service Coordinator, Shaft Line Solutions**: **Job Title**:Field Service Coordinator, Shaft Line Solutions** As FS Coordinator, you will be the focal point with customers and internal stakeholders in the delivery of Field Services (FS) for Shaft Line Solutions. You will be part of a team managing the daily activities and schedules of 5-6 engineers located in Singapore. In this position you will be reporting to the FS Manager. The location of this position is Pandan Crescent in Singapore. **What will you be doing**: As Field Service Coordinator, Shaft Line Solutions**, **your work will focus on these responsibilities: - Receive and process field service enquiries; identify service requirements, schedules and locations. - Plan activities, resources, spare parts, costs and time schedules for work orders. - Manage diaries and coordinate field service personnel, matching available skills to jobs. - Liaise with customers to coordinate requirements and formalize service bookings. - Coordinate personnel when they are assigned on a work order. - Act as "point of contact" for the customer during the work order. - Raise internal and external orders for service provisions. - Collect costs, prepare invoices, time sheet, and administer pay for service personnel. - Service follow-up, ensure customer satisfaction, obtain feedback and maintain service record files. - Ensure that the work is executed according to QSHE guidelines and site procedures and policies. - Follow-up and report on the status of work orders to customer and/or internal stakeholders. - Continuously seek for solutions in according to best practices. **To be successful in this role, we expect you to have**: - Diploma/Bsc in Engineering or equivalent experiences. - Min 1~2 years’ experience in a customer facing role with responsibility for collation of costs and invoices. - Excellent organizational skills and customer empathy. - Strong commitment to delivering excellent customer service. - Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations. - Excellent communication skills and well-developed cultural awareness and sensitivity. - A safety-first mind-set. - Proficiency with standard MS tools and experience with SAP would be an advantage. - A working knowledge of bookkeeping and commercial administration processes. - Fluent in English, spoken and written to communicate with the external/internal stakeholders. - Willing and able to travel. **Why you and us?** You are valuated - as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential. You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. **Contact & next steps** Hyun Joo Kim Talent Acquisition Partner At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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