Digital Engagement Specialist

2 weeks ago

Singapore Peoplebank Full time

**Digital Engagement Specialist**
- 9 months contract role, with potential extension
- Hybrid work arrangement; office location at CBD area

**Our Client**
- A multinational bank

**The Opportunity**
This role will be part of the Asia Retail Banking team which is a key pillar of our client's consumer franchise in the region. The APAC Retail Banking team establishes the framework and approach to ensure alignment around core execution pillars, helps foster communication and best practice sharing, and drives efficiencies in operating model across the region. One of the core objectives of the team is to drive client engagement strategy with well-established strategy to engage client with personalized content cross multiple touchpoints.

This role requires a combination of project management and business analysis skills. You will be part of the team to develop and implement a content-led engagement strategy for Wealth clients. You must have a strong client-centric mindset while keeping business objectives and drivers in mind. You will help drive a personalization strategy to deliver the right content to the right client at the right time based on the client's persona, preferences, and behavior. You will collaborate with key stakeholders from cross-functional teams to execute multiple tasks concurrently and deliver the above objectives.

Key Responsibilities:

- Analyze business requirements and work with cross-functional teams to ensure design and experience of solutions meet business requirements and will deliver client-centric objectives
- Ensure tech BoW progresses as committed, and that all processes are adhered to by relevant stakeholders
- Work closely with digital marketing colleagues to build out client communication and engagement plan and content calendars
- Work with in-country stakeholders on implementation: by prioritizing and refining business use cases, and ensuring controls and compliance
- Coordinate inter-team dependencies and risks
- Organize data insights into actionable plans to continually improve the content user experience and drive client engagement

**Your Background**
- Degree holder
- Has 5 years of relevant experience in consumer banking with a good understanding of customer experience
- Ability to communicate effectively in both discussions and presentations
- Proven experience with managing projects related to product builds in a collaborative team environment
- Excellent at establishing and maintaining strong, positive working relationships
- Understanding of industry best practices on content-led engagement strategy
- Experience in content development, publishing, distribution
- Exposure to business and data analysis
- Strategic thinking: able to see the big picture and connect the dots
- Well-organized, is detail oriented, and with the ability to multi-task
- Hands-on approach with high level of self-motivation
- Demonstrates a sense of responsibility and accountability for assigned tasks

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

  • Marketing Specialist

    3 days ago

    Singapore Newfold Digital Full time

    About Us As the Marketing Specialist (Community Engagement), you are responsible for engaging with targeted communities to drive interest and recognition for various brands’ product and services. You will also work with peers in the Engagement & Loyalty team to implement and optimise engagement, retention, and loyalty marketing campaigns/projects across...

  • Digital Adoption Specialist

    7 days ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Digital Engagement Manager

    1 day ago

    Singapore Citi Full time

    **IPB - Digital Engagement Manager Lead** As part of a dynamic business serving the Affluent Offshore customers based in Asia Pacific and beyond, we are looking for a Digital Engagement Manager to join our world-class team. At Citi, we have a drive to help clients move from their aspirations to achievement that has defined our values for over 200 years. Our...

  • Content and Engagement Specialist

    2 weeks ago

    Singapore SALMON THRUST PTE. LTD. Full time

    As a Learning and Development Executive (Content and Engagement Specialist), you will focus on enhancing the quality of training materials, improving learner engagement, and ensuring consistency across all learning sessions. This role is ideal for individuals with a strong design sense, experience with digital tools, and a passion for creating interactive...

  • Specialist, Cyber Risk

    2 weeks ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Specialist, Cyber Risk

    2 weeks ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Specialist, Cyber Risk

    2 weeks ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Digital Engagement Intern

    2 weeks ago

    Singapore WWF Full time

    **Major Functions**: This role is part of the Digital team at WWF International Communications and Marketing Division based in Singapore, reporting to the Global Social Media & Digital Communications Specialists. The role is also part of the cross-functional Earth Hour global team. Be part of a dynamic and diverse team - where the primary role is to assist...

  • Digital Content Specialist

    2 weeks ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSION** The Digital Content Specialist at the International French School in Singapore is responsible for managing and creating engaging content for the school's social media platforms and website. This role involves collaborating closely with students, parents, and teachers to build strong relationships within the school community. By doing so, the...

  • Digital Media Specialist

    2 weeks ago

    North-East Singapore PERSOLKELLY Full time

    The Digital Media Specialist is responsible for creating, implementing, and optimizing digital media campaigns across various platforms. This role requires a strong understanding of digital marketing strategies, excellent communication skills, and the ability to analyze data to drive campaign performance. The Digital Media Specialist will collaborate with...