Digital Adoption Specialist

COMPANY DESCRIPTION

NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life through digital services in the area of daily essentials, health and community care, childcare and education as well as financial services.

**The Team**

We believe that diversity is key to driving an innovative, cohesive, productive and fun workplace Hence, at NE Digital our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one

Contributing to a social purpose through technology, our team of passionate and dedicated folks are spread into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health and among others

**Creating technologies that impacts**

DESIGNATION : Digital Adoption Specialist

RESPONSIBILITIES

NE Digital is currently hiring for a **Digital Adoption Specialist** to join the End User Services & Automation (EUSA) department.

You will be reporting to the Head of Service Management of EUSA for duties and responsibilities, however you are expected to work in tandem with the other departments within NE Digital to fulfill your assignments. The core objective of this role is to understand in-depth the employee digital adoption journey of the various social enterprise environments, apitize with them the challenges they are facing, and derive programs to address these challenges, hence creating a pleasant and productive digital environment for the employees, and at the same time optimizing the return on the digital assets investment for the company.
- Discover and document the employees’ digital adoption journey from onboarding to offboarding and empathize with the employees the pains and challenges faced by them along the journey. Activities include, but are not limited to, conducting discovery workshops, focus groups, one-to-one interviews and employee surveys.
- Map and document the value stream of the digital adoption journeys identified within the organization and identify wastes that can be reduced if not eliminated within the streams.
- Work with the various digital support teams within NE Digital to streamline the employee digital adoption journey through process reengineering and automation.
- Formulate skill augmentation programs to support new and existing employees to rapidly and effectively adopt the enterprise office suite and other corporately issued software tools. Activities include, but are not limited to, creating training materials for essential and advanced usage of the office suite and tools, soliciting and registering participants for the programs and issuing certificates to successfully completed employees.
- Run periodic campaigns to create awareness of acceptable use of the company's digital resources and advocate the best practices of using these resources which include both digital hardware and software, in particular the optimum way of using the enterprise office suite to improve productivity.
- To carry out any other duties and responsibilities pertaining to digital adoption as instructed by superiors.

QUALIFICATIONS
- A diploma or degree in IT related discipline with 2-3 years of experience supporting IT end users.
- Must have a good understanding of the IT end user journey from onboarding to offboarding.
- With experience or exposure in IT support processes and functions, in particular incident management, request fulfillment, access management, problem management, IT help desk operation and IT asset management.
- Possessing a good working knowledge of Enterprise Google Workspace (formerly known as Google Suite) will have significant advantages.
- Experience in organizing/delivering training and/or workshops for IT end users will be a good advantage.
- Some knowledge in customer journey mapping and/or process value stream mapping will be a plus.
- A customer-focus individual who can empetize and enjoys working with IT end users and is equipped with professionalism and EQ to handle people's challenges.
- An independent contributor with an outcome-driven mindset, a collaborator with good verbal/written communication skills.