Business Intelligence Analyst

Job ID: 18068
- Location: Defence Technology Towers, SG
- Description:

- **Business Intelligence Analyst**

**About ST Engineering**

**ST Engineering** is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

**About our Line of Business - eServ**

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

**Together, We Can Make A Significant Impact**

As a passionate Business Intelligence Analyst that strive to harness the power of data for informed decision making, you are responsible for analyzing and interpreting complex data assets and translating them into actionable insights to enhance business operational efficiency and drive strategic initiatives. You shall work with various business units to identify and help improve strategies and operations through data insights. This role reports directly to the Digital Business Partner, Business Operations.

**Be Part of Our Success**
- Develop, implement and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks
- Leveraging on various data analysis tools and techniques to gather, process and visualize data, enabling business stakeholders to understand trends, identify opportunities for improvement and make data-driven decisions.
- Validates data from various sources and ensure readiness for analysis
- Transform data into the right data set before qualitative / quantitative analysis of data and generate reports of analysis.
- Assist in the execution of project lifecycle.
- Gathering and understanding business requirements. This involves engaging with various stakeholders, business leaders and department heads to identify their specific data needs and objectives.
- Collecting, cleaning and analyzing data from various sources. This involves ensuring data accuracy, reporting integrity, overall quality and reliable
- Developing dashboards, reports and visualizations. This involve creating interactive and visually appealing representations of data that facilitate easy comprehension. These dashboards and reports often highlight key performance indicators (KPIs) and other performance metrics.
- Identifying trends and patterns to provide actionable recommendations to improve processes and enhance customer satisfaction. This involve adopting analytical techniques to detect correlations, anomalies and emerging trends that might impact the business.
- Assist Digital Business Partner and stakeholders to translate their needs and priorities into digital and technology pipelines and projects.
- Assist Digital Business Partner in developing project plans, goals, schedules, budgets and resource utilization management. Provide assistance in organizing and managing all phases of the IT Initiative project to ensure on-time completion and successful deployment.

**Qualities We Value**
- Three or more years of experience mining data as a business intelligence analyst or data analyst
- Proven analytical skills, including mining, evaluation and visualization
- Technical writing experience in relevant areas, including queries, reports and presentations
- Proficiency in programming experience with frameworks including ETL, XML and JavaScript, Python, SQL, HTML/CSS
- Practical experience in statistical analysis through the use of statistical packages and tools including Excel, SPSS and SAS, Tableau, Power BI and Power Query
- Bachelor’s Degree in Mathematics, Computer Science or Statistics
- Certified Business Intelligence Professional (CBIP) and Microsof