T24 L3 Support

5 days ago

East Singapore Emprego SG Full time

**Location**
- Singapore, East**Job Type**
- Permanent**Salary**
- $7,000 - $10,000 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 100823**Job Views**
- 1Roles & Responsibilities
- Provide L2 support for the RTB team on issues raised by business and technical teams.
- To provide 2nd & 3rd level of T24 Core Banking support and work with L1/L2/L3 Support analysts from other system platforms
- Manage production incidents, ensure appropriate ownership and where necessary, solution and rollout interim/long term fixes or workaround to temporary mitigate or prevent a re-occurrence of the issue.
- Ensure coordination of department across line teams to manage production incidents, regardless it is major or minor in nature.
- Provide issue/incident related guidance, assistance and coordination amongst inter and intra department teams and follow up on kind ensures resolution.
- Lead analysis of identified issues or problems which may require changes to procedures, standards or systems. Ensure issues or problems are responded to, resolved, redirected or escalated to next support levels.
- Provide day-to-day support to clients to ensure customer expectations are met and if not, exceeded.
- Provide point of escalation for minor/major incidents raised post after business hours
- Ensure quality, correctness, robustness and performance of the delivered solutions to production.

Tags

t24

l3

support

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