Windows Support

6 days ago


Singapore CRYSTAL EQUATION SINGAPORE PTE. LTD. Full time

CE provides world-class managed services for leading global IT companies. We strive to deliver service excellence so businesses can thrive with our continuous support.

People who join our teams are passionate about learning new technologies and solving issues in a rapidly growing environment. The challenges we are facing right now are five years ahead of other IT companies due to the scale and growth pace.

CPE team members will serve as Tier-2 technical support for Windows and Linux-based desktops. They will work closely with Tier-1 support to enable solving of more complex issues. They will also work on issues related to GPO and AD.

As an important part of their job, CPE team members will be engaged in engineering work to: automate support work, participate in launches of new sites based on virtual desktops, provide certification for new Linux releases, and many more.

Responsibilities (Windows)
Operations:

- Fix problems related to user’s virtual desktops (escalation from Tier-1)
- Support and execute requests related to GPO and AD configuration
- Assist with software updates and debug package failures, OS upgrades when newer releases are qualified
- Fix performance issues
- Engineering:

- Participate in projects launching new virtual desktop-based locations
- Maintain OS images to be current (patching, vulnerability management)
- Perform Chef/GPO changes as required by the Client
- Operating System configuration changes as required
- Life-cycle management for Teradici software agent through new releases
- Trust center config for Teradici Mgmt Console and configurations
- Addressing 0-day vulnerabilities via OS image updates or GPO patches
- Participate in other projects together with Client engineers, take ownership of these projects or tasks therein
- **Qualifications**:

- 3+ years of experience in IT support roles (any Tier) for Windows-based and/or Linux-based desktop systems, including end-user support
- Good knowledge of GPO and Active Directory / Good overall knowledge of Linux systems, including testing new versions, networking, configuration, and resolving GPU driver issues
- Familiarity with tools like Chef, certificate stores, virtual desktop infrastructure, imaging
- Experience with vulnerability management and remediation
- Experience with Teradici Softclient will be a plus
- Ability to work in a dynamic environment with only remote contact with the Client
- Fluent English - both written and spoken



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