Call-centre Customer Service Executive

6 days ago

Singapore MVCI ASIA PACIFIC PTE. LTD. Full time

**MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)
We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

- Monthly salary of SGD3,000 to SGD 3,600
- Opportunity to earn additional monthly bonuses
- 5-day work week
- Supportive and fun working environment

**CUSTOMER SERVICE EXECUTIVE (ENGLISH & BAHASA INDONESIAN SPEAKING)
The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

**Responsibilities**:

- Handle in-bound calls within corporate service levels
- Assist customers in vacation planning and worldwide hotels reservations
- Answering customer enquiries and resolving customer care issues
- Optimize booking opportunities and promoting member retention and loyalty
- Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

**Job Requirements**:

- 1 year of working experience in the related field is preferred
- Customer service oriented
- Good Communication Skills
- Excellent telephone etiquette, good written and verbal communication skills
- Experience with travel related reservation system will be an advantage
- Ability to multi-task and work independently with mínimal supervision
- Required language(s): This role is expected to communicate to English or Bahasa Indonesia speaking guests. Knowledge of English/Bahasa Indonesia dialect is essential

- Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture _.

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