Customer Service Coordinator
1 hour ago
Our client is a global manufacturing company for personalized packaging services from design to delivery. This role of a Customer Service Coordinator assists a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.
- 【 What you will be doing 】- Process transactions, including sales orders, returns, and cancellations using internal ERP software
- Provide exceptional customer service by answering customer inquiries quickly and correctly
- Create and provide order acknowledgements to customers
- Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
- Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
- Collaborate with the Account Team to monitor and manage inventory
- Approve and release sales orders for warehouse fulfilment and prepare shipping documents
- Maintain a thorough understanding of designated accounts, including product knowledge to make effective suggestions to the Account Manager
- Prepare various account-related reports for the Account Manager to review
- Assist the Account Team with daily functions
**Qualifications**:
**Requirement**:
- 【 What they are looking for 】-
- Possess Bachelor's Degree/Diploma in Business or a similar field
- At least 2 years in high volume, fast-paced customer service role- Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
- Experience with report-generating software, such as Pentaho**English Level**:
**Other Language**:
**Additional Information**:
**Benefit**:
【 What they are offering 】- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave 14 days
- Medical Benefit**Working Hour**:
0900 ~ 1800**Holiday**:
**Job Function**:
- Other
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