Customer Service Coordinator
1 hour ago
**Position**:
Customer Service Coordinator
**Overview of Position**:
- Coordinate and facilitate service attendances for clients in Asia Pacific
- Work closely with Service Manager and System Engineers to achieve the department objective, KPI and result
- Handle commercial matters related to department activities
**Responsibilities**
- Maintain and follow up the use of company administrative guidelines and procedures
- Be active in cooperation and information flow within department and between departments
- Follow up incoming mails in CRM system
- Systemizing and archiving customer correspondence
- Coordinate support and spare parts sales activities using ERP system
- Assist both internal and external customers
- Key role in internal projects and improvement processes
- Possess correct attitude and mindset in collaboration
- Be able to perform in dynamic environment by multi
- tasking
- Occasional after office support will be required
- Be able to maintain good temperament even in hectic situations
**Requirements**:
- Minimum Diploma in any fields
- Professional working etiquette
- Meticulous and customers oriented person
- Ensure customers’ satisfaction and experience with quality service
- Ability to work independently
- Pay package will commensurate with experience
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