Data Centre Imac Engineer

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The Data Centre IMAC Engineer will work as part of a team within the Data Centre Operations division to deliver support activities and input to project related tasks within the Data Centre and ensure that all work carried out complies with agreed standards.

The DC IMAC Engineer will provide an operational interface to physical security teams assisting in the proactive management of the site’s security. Providing an interface to the customer, advising them of any operational issues with the infrastructure and acting as a point of contact to address the customer requirements including being first line of support for incident and recovery duties, contribution to BAU and project activity to rack, install and decommission devices.

**Key Responsibilities**:

- **Hardware Installs, Moves & Changes, and Decomissions**: working in conjunction with the central service desk, the engineer(s) will deploy, change, and decommission client hardware (server / network etc.) assets in line with defined policies and procedures. This includes configuration, testing and preparing / confirming operational readiness for installs and changes as well as maintaining system documentation and relative ITSM system records for all activities.
- **IT Logistics & Media Handling**:The Data Centre Operations team have responsibility for the management and execution of shipping and receiving of hardware and data assets; maintaining storage and staging locations, inspecting, and tagging devices and managing the respective systems relating to any movement or change in status. The engineers / team will also document the storage of any locally defined store locations identifying new vs recycled equipment stores. The engineers are responsible for media / tape handling and data wiping processes in line with the client’s defined processes.
- **Data Centre Audits**:The Data Centre Operations engineers are responsible for the undertaking of data quality and accuracy audits. Checking physical assets against core information systems and recording any found discrepancies. The team also undertake periodic audits of hardware devices as part of preventative maintenance program to identify faults or issues in the DC space.
- **Visitor Escorting**:The engineers are required to support our client in escorting any visitors requiring access to the secure Data Centre spaces ensuring the requisite conditions for access are met and follow Data Centre processes and procedures.
- **General DC Operations and Support**:As well as the above core activities, the DC engineer team will provide support for a wide range of Data Centre activities to drive forward client and internal business deliverables.

**What we’re looking for in our Data Centre Engineer**:

- Experience of working in banking IT environment.
- Experience in structured cabling installation, fault finding and testing with fluke test equipment.
- Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
- Excellent MS Office Suite experience (Outlook, Excel, Word etc)
- Extensive knowledge of Asset Management and DCIM systems
- Extensive knowledge of ITSM Ticketing Systems
- Extensive understanding of complex change management and service delivery processes.