Regional Training Manager, South Asia

Reference Code: 89548**Regional Training Manager, South Asia**:

- Singapore, 01, SG- Permanent**MAIN PURPOSE**

The key role of the Regional training manager is to define and implement the Learning & Development Strategy within the Maison’s strategic business plan to nurture service excellence and enhance client experience in the boutiques. Support learning and development initiatives to grow the teams in line with our vision and mission.

The main goals include:

- Defining and implementing local yearly training roadmap
- Driving in-class & in-store field training sessions along individual coaching sessions
- Monitoring the efficiency of training and achievements while individualizing development action plans
- Promoting service excellence in our boutiques
- Developing technical and soft skills of the team to be successful in delivering client services
- Becoming a strong business partner on local projects and activities.

**JOB RESPONSIBILITIES**
- UNDERSTAND TRAINING NEEDS & PROACTIVELY DESIGN RELEVANT TRAINING PLANS
- Become a strong business partner & key contributor on global and regional projects, including local retail initiatives
- Defining local yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long term vision for team growth & development
- Align Regional Training Strategy with Global Training Strategy
- Assess, co-design & follow up on clear learning & development paths for all regional team
- Participate and influence in the creation of content to support targeted regional initiatives
- Serve as a strong and resourceful leader: able to craft creative solutions with changing business needs and resources
- Promote regional learning and drive best practices sharing
- IMPLEMENT, PLAN AND FACILITATE TRAINING AND FIELD COACHING SESSIONS
- Localize, roll out and facilitate global training modules directly and indirectly to target audiences, consistent with Maison’s DNA and values
- Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding:

- Brand knowledge & luxury culture
- Clienteling / selling soft skills (emotional intelligence and managing client expectations)
- Key profiles empowerment / retail management upskilling
- Plan and execute a Maison onboarding program for new joiners, in compliance with Headquarters’ guidelines
- Conduct sales coaching for Boutique Managers, Supervisors and Retail teams
- Engage with Boutique teams to create affinity and drive engagement with the Maison
- Nurture a culture of learning among full regional team, through a blended approach

3. MEASURE TRAININGS AND COACHINGS IMPACTS, FOLLOW-UP AND TRACK PROGRESS
- Ensure service excellence across the markets through monitoring and driving focus on excellence KPI
- Establish a strong partnership with Commercial Directors and Boutique Managers to secure day to day coaching follow up while providing guidance and support
- Develop and follow-up training performance indicators (quantitative and qualitative, short term & long-term), and measure the efficiency of the training sessions through regular assessments
- Proactively adjust and enhance actions and programs as needed
- Maintain detailed reporting of all trainings, follow up on participants' training path, monitoring the efficiency of training and achievements while individualizing development action plans
- Propose and manage annual training budgets, with monthly follow-up (track and monitor)

**PROFILE & COMPETENCIES**
- Proven retail sales and/or store management experience
- Strong business acumen with field coaching experience in luxury retail industry
- Preferred degree in business management, education, psychology or relevant studies
- Minimum 8 years of experience in program delivery, leveraging learning / coaching skills for adults
- Strong delivery skills for sales, product, people management programs
- Knowledge of and ease with digital learning (platforms usage fluency, engagement expertise)
- Passion for people development
- Proactive, Persuasive and Creative
- Excellent communication and presentation skills
- Strong collaborator and team player
- Solution-oriented approach, effective time management, flexibility and willing to travel
- Willing to spend over 70% of time on the field (target coaching sessions per boutiques every 2 months)
- Fluent in English

**DIMENSION**:

- Geographical area under responsibility: South East Asia & Oceania