Operations Director

4 days ago

Singapore CREDENCE BUSINESS SERVICES PTE. LTD. Full time

**Role Overview**:
The Operations Director will lead and oversee the operational functions of a fund administration business serving MAS-regulated clients. This role ensures accurate and timely fund accounting, regulatory reporting, investor servicing, and compliance with MAS requirements. The Operations Director will drive operational excellence, risk management, and client service delivery, while supporting the firm’s growth in Singapore’s fund administration sector.

**Key Responsibilities**:
**Fund Administration Operations**:

- Oversee fund accounting, NAV calculation, reconciliation, and reporting processes.
- Ensure accuracy, timeliness, and compliance in investor services, capital calls, distributions, and reporting.
- Implement and monitor robust operational procedures to support multiple fund structures (e.g., VCCs, PE, hedge funds, private credit).

**Regulatory & Compliance Oversight**:

- Ensure operational adherence to MAS regulations, including AML/CFT, outsourcing guidelines, and fund administration requirements.
- Work with compliance teams to implement KYC/AML frameworks for investor onboarding and monitoring.
- Coordinate MAS and auditor requests, ensuring timely and accurate regulatory submissions.

**Client & Stakeholder Management**:

- Act as senior escalation point for fund manager and investor operational issues.
- Build strong relationships with clients, auditors, custodians, and regulators.
- Support business development by designing scalable operational models for new fund clients.

**Operational Strategy & Efficiency**:

- Design and implement operational improvements, automation, and technology adoption to enhance efficiency and reduce risk.
- Oversee resource planning, team workflows, and cross-border support models.
- Lead business continuity planning (BCP), data security, and risk mitigation strategies.

**People & Team Leadership**:

- Lead, mentor, and develop fund accounting and operations teams.
- Ensure ongoing staff training on MAS regulatory developments and industry best practices.
- Foster a culture of accountability, accuracy, and client focus.

**Qualifications & Experience**:

- Bachelor’s degree
- 10+ years of operational leadership in fund administration, fund services, or related financial services.
- Strong knowledge of MAS regulations governing fund managers and administrators.
- Proven track record in managing fund operations, compliance, and client service delivery.
- Experience working with fund managers, auditors, and custodians in Singapore or APAC.

**Key Competencies**:

- Deep knowledge of fund structures and MAS regulatory framework.
- Strong operational leadership and process improvement skills.
- Risk awareness and governance mindset.
- Excellent client management and stakeholder engagement skills.
- Ability to lead teams in a fast-paced, high-accuracy environment.

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