Technical Services Manager

2 days ago

Clementi, Singapore PDS International Pte Ltd Full time

**Job Opportunity: Technical Service Manager**

**Company Overview**:
Join our innovative and rapidly growing company as a Technical Service Manager We're a dynamic technology firm at the forefront of industry advancements, dedicated to delivering cutting-edge solutions that transform businesses. Our commitment to excellence and customer satisfaction sets us apart, and we're seeking a talented Technical Service Manager to lead our exceptional technical support team.

**Position Summary**:
As a Technical Service Manager, you'll play a pivotal role in ensuring our clients receive unparalleled technical support and solutions. You will lead a team of skilled technical support professionals, fostering a culture of expertise, collaboration, and customer-centricity. Your leadership will drive the success of our clients' technology implementations and contribute to the overall growth and reputation of our company.

**Key Responsibilities**:

- Lead a team of diverse tech service personnel to achieve sales and service operations objectives.
- Manage sales, rental, service, maintenance, training and preventive maintenance programs for products such as portable and fixed gas detection systems, air quality monitoring systems, supplied air and respiratory products, ventilation systems, work at height solutions etc.
- Oversee day to day operations and activities of the Service Centre.
- Manage relationships with customers and service providers to support and promote Company’s products and services.
- Responsible for ongoing development and training for service team including reviewing and evaluating team’s performance.
- Implement marketing strategies to grow and develop technical product/services and field service capabilities.
- Provide technical support to the sales team.

**Qualifications**:

- Proven experience in technical support or related roles, with at least 2 years in a leadership or managerial capacity.
- Exceptional problem-solving skills and a deep understanding of various technical solutions.
- Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Demonstrated ability to lead and develop high-performing teams.
- Strategic mindset with a customer-focused approach to service delivery.
- Proficiency in tracking and analyzing performance metrics to drive continuous improvement.

**Why Join Us**:

- Be part of a forward-thinking company that values innovation and excellence.
- Lead a talented team of technical professionals in a collaborative and inclusive environment.
- Contribute to the success of cutting-edge technology solutions with real-world impact.
- Opportunity for professional growth and advancement within a rapidly expanding organization.

**Job Types**: Full-time, Permanent

Pay: $3,800.00 - $5,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Management: 2 years (required)
- Service technician: 3 years (required)

Work Location: In person

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