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Apac Account Director

3 weeks ago

Singapore JLL Full time

**JLL empowers you to shape a brighter way**.

**JLL APAC Regional Account Director**

**Role Summary**

Our Regional Account Directors are visible and influential leaders of talented individuals and teams accountable for delivery of outstanding service and financial provision to clients under the terms and conditions of the contract. Their role is to ensure the delivery of integrated, innovative and differentiated solutions for our clients. They have accountabilities for all strategic and operational activity including, but not limited to new business development, revenue growth, client satisfaction and managing the team.

The APAC Regional Account Director for JLL will work with the functional heads for the management of the real estate portfolio across all service lines on the account, including Transaction Management, Portfolio planning and strategy, Project Management and Facilities Management.

The APAC Regional Account Director will be the strategic advisor and lead role for the clients organisation throughout APAC covering the region. They will be empowered to act as the client in all aspects of the delivery of the services detailed within the taxonomy during the period of 2025 and beyond.

The portfolio spans across 14 Countries and over 140 properties.

**Develop Strategic Growth Plans**
- Develop and execute the overarching account strategy which effectively conveys the vision and mission of the account and rallies the team around a common purpose.
- Identify, strategies and communicate opportunities to enhance the customer experience.
- Deliver the account leading best practices and innovations developed across the platform.
- Ensure connectivity of the APAC account team to the tools and resources of the entire JLL platform and drive the Vested account defined principles.
- Work hand in hand with the regional leader in the client’s organisation developing a strategy for a best-in-class Real Estate function, support the recruitment, training and development in line with the Vested agreement.
- Be the Trusted Advisor to the client driving the wider Real Estate strategy and investment opportunities

**Core Competencies**
- **Build and maintain client relationships.**
- Act as the Regional Leader for the client’s organisation in APAC, working closely with the Global Client to recruit, develop and drive the workplace function.
- Develop, and “own” strong relationships with client’s key representatives and local stakeholder at all levels
- Develop, and manage regular localised client meetings and feedback sessions at both a Regional (APAC) and Global levels.
- Build a relationship with the client developing trust and demonstrating ownership and drive of innovation, transformation and change management.
- Ensure a pro-active approach to develop an APAC strategy by globally understanding the client’s changing priorities.
- Develops and manages Voice of the Customer (VOC) and “Client Care” programme to regularly gain input and direction from clients ensuring alignment to service level agreement and that JLL is exceeding expectations.
- Working with our Real Estate and projects teams, create and enhance standardised processes and infrastructure in order to provide superior real estate and business solutions for our client.
- **Develop and lead a high performing team**
- Positive impact on people and a force for good in the communities in & around the client’s sites
- Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values.
- Understand strengths, opportunities and skill sets of existing support team provide day to day management and coaching to increase productivity. Consider location of resources reporting the account and make appropriate changes over time.
- Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the platform.
- Develop the account vision and strategy aligned to wider Work Dynamics plans.
- Align the team with client priorities and the account vision and strategy.
- Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption.
- Improve team performance through regular coaching and feedback.
- **Achieve financial results**
- Deliver best value, continuously focusing on both client budgets and JLL P&L, ensuring the services delivered are fit-for-purpose for the client’s ambition and the local business environment.
- Achieve or exceed the agreed financial targets for the account, contribution Income, Fee revenue, revenue and expenses.
- Work closely with Account Finance team to prepare and present the monthly and quarterly financial reports.
- Lead the development of the account expense and capital budgets and forecasts in accordance with the financial timetable.
- Ensure collection of fees from client and tracking of outstanding payments.
- Imp