Senior Applications Support Engineer
2 weeks ago
**Nature and aim of the position**:
In this role, you will work closely with the Manager Applications Support, our Infrastructure and internal development teams and our IT operations teams.
**Main Duties and Responsibilities**:
- Providing technical support to clients and internal users in other departments.
- Assisting with systems integrations.
- Maintain and update technical documents and procedures.
**_Key Collaboration _**
- Applications Support Team
- IT Infrastructure Team
- Platform and Product Development Team
- IT Operations
- Finance Team
- External Software Vendors
**_Key Competencies _**
- Minimum 5-year of L2 Application Support experience
- Working knowledge of payment clearing and settlement processes highly desired
- Working experience with Microsoft Operating Systems and SQL (MS or Oracle Database)
- Working experience in either Splunk, MFT or Control-M is advantageous
**_Preferable Skills and Competencies _**
- Demonstrable experience as an Application Support Engineer.
- Demonstrable experience on system monitoring, alert and log file troubleshooting
- Linux shell scripting experience
- Advanced SQL scripting
- Basic Java or C programming skills
- Working experience on monitoring tools like Splunk, Control-M is highly preferred
- Competency to provide broader support across internal departments.
- Exceptional analytical and trouble-shooting skills
- Working experience in payment processing business is highly preferred.
- Strong organizational skills with ability to prioritize workload.
- Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.
- Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.
- Excellent in English (written and spoken), other languages are desirable.
**_Education and Background Qualifications _
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