IT Application Support Engineer

1 week ago

Singapore Talent Acquisition Today Full time

The role requires the incumbent to manage day-to-day application support, troubleshoot production issues within SLA targets, and maintain system configurations. The role also involves collaborating with business stakeholders for enhancements, performing declarative development on the platform, and preparing comprehensive documentation.
Responsibilities
Provide first- and second-line support for production issues, ensuring resolution within agreed SLAs.
Maintain user roles, security profiles, page layouts, and custom objects/fields.
Execute bulk data migrations and regular data manipulations using DataLoader and advanced Excel techniques.
Liaise with business users and stakeholders to gather requirements for system enhancements and integrations.
Configure declarative workflows, validation rules, and custom objects to meet evolving business needs.
Develop and update basic JavaScript and HTML; learn to author Apex classes, triggers, Visualforce pages, and Lightning Components.
Manage sandbox environments and deploy changes according to standard operating procedures.
Design, build, and maintain business reports and dashboards (both scheduled and ad-hoc).
Prepare and maintain functional documentation, including requirements specs, process/data flows, training materials, and use cases.
Requirements
Diploma in Information Technology, Information Systems, Computer Engineering, or related field
Minimum 2 years of experience in application support or a similar role
Familiarity with Salesforce or comparable CRM platforms
Strong verbal and written communication skills for collaborating across all organizational levels
Salesforce Admin 201, Sales Cloud, and/or Developer certification preferred
Experience supporting both development and production environments
Skills
salesforce
advanced
apex
basic
ad-hoc
documentation
crm
custom objects
data
visualforce pages
salesforce training
javascript frameworks
application
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Business Consulting and Services
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