Customer Service

8 hours ago

Singapore TEKISHUB CONSULTING SERVICES PTE. LTD. Full time

look for call center industry experience from good univesity and good stability in the CC industry.

9 - 6 pm work timings.

This is a client centric role with the objectives as follows:
1. To ensure smooth and timely communications between the client and the bank as a single point of contact for operational matters with ownership of client queries

2. To ensure that the bank delivers on its Service Level Agreement / Standard

3. To anticipate client needs based on a good understanding of client profile and act ahead of time

4. Be the Voice of the Customer, take ownership for solutions and help the bank provide exceptional levels of service, where possible

5. To escalate client issues and requests to appropriate people within the bank

Job Duties & responsibilities

1) Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience.

2) Work closely with Operations team to ensure that all Service level standards are duly met.

3) Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard.

4) Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.

5) Be the voice of the customer, take ownership for solutions.

6) Facilitate query handling to ensure timeliness and accuracy of responses.

7) Monitor regional and global markets for new developments, analyze the impact of market developments and regulatory changes, and prepare Newsflashes, Custody Insights on specific topics of interests.

8) Ensure effective and timely client communication on areas of client impact, including Bulletins, Operations queries, questionnaires.

9) Initiate issue escalation to the relevant Unit Heads when necessary.

10) Maintain MIS on client AUC and activity for internal reporting/reference.
- Demonstrate ability to provide outstanding client service at a senior level.
- Demonstrate excellent communications and interpersonal skills with ability to build strong client relationships.
- Demonstrate effective presentation skills, comfortable with audience of senior level professionals
- Independent, proactive and self-motivated

  • Assistant Port Ecosystem Executive

    4 days ago

    Singapore Customer Service Full time $40,000 - $60,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

  • Project Host

    4 days ago

    The Rutherford, Singapore, C Science Park Drive, #- Singapore Customer Service Full time $1,500 - $2,000 per year

    Job Scope:Ensure timely delivery of materials and equipment to the event venue.Send reminders to participants via WhatsApp group.Promote attendance and follow up with absentees.Maintain cleanliness of the venue throughout the event.Basic IT knowledgeDetails:Number of Hosts Needed: 7 physical hostsStart Date: By 2nd NovemberWorking Hours:10:30 AM – 1:30...

  • Customer Service Operations Assistant

    2 weeks ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Sales & Service Associate-reservation Sales

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...

  • Customer Services Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    **Customer Services Officer (4 months maternity cover)** **1. Main / Key Responsibility(ies)**: Perform Customer Service duties at the frontline counter. - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System -...

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time $30,000 - $50,000 per year

    CUSTOMER SERVICES OFFICER @JRSingaporean onlyDuties / TasksCounter DutiesAttend to general members' and guests' enquiries on Clubhouse and association level activities and facilities.Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...

  • Customer Service Officer

    2 weeks ago

    Singapore National Service Resort & Country Club Full time $30,000 - $45,000 per year

    Handle membership enquiries via phone calls and emails on daily basis.Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling...

  • Customer Service Officer

    4 days ago

    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Industry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...