Customer Experience and Operations Executive

1 week ago


Singapore PRISM+ Full time

**Responsibilities**:

- Make outbound calls to customers to check on their experience, ensure their satisfaction, and identify areas for improvement
- Navigate systems and make reports to track and analyze customer feedback and satisfaction
- Receive and resolve more complicated cases that are escalated from frontline customer service agents
- Work with cross-functional teams to identify and implement solutions to improve the customer experience
- Develop and implement process improvements to increase efficiency and effectiveness of customer service operations
- Analyze customer data and feedback to identify trends and opportunities for improvement
- Provide coaching and training to frontline customer service agents to improve their performance and ensure a consistent customer experience
- Continuously monitor and measure the success of customer service operations and implement changes as needed

**Requirements**:

- Diploma from a recognised institution
- Minimum of 2 years of experience in customer service or a related field
- Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Patience and strong obsession over a customer’s experience
- Ability to navigate complex systems and databases
- Ability to work in a fast-paced, high-pressure environment
- Ability to work independently and as part of a team
- Strong attention to detail and meticulous in reports and data verification
- Proficient in Microsoft Office Suite and other relevant software

If you meet the above requirements and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you



  • Singapore PRISM Full time

    **Description**: **Responsibilities**: - Make outbound calls to customers to check on their experience, ensure their satisfaction, and identify areas for improvement - Navigate systems and make reports to track and analyze customer feedback and satisfaction - Receive and resolve more complicated cases that are escalated from frontline customer service...


  • Singapore Core Collective Full time

    Overview HR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd Customer Experience Executive The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth...


  • Singapore PRISM TECH PRIVATE LIMITED Full time

    This role will report to the Customer Service Team Leader. As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases...


  • Singapore Core Collective Full time

    HR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness...


  • Singapore Kiztopia Pte Ltd Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...


  • Singapore Kiztopia Pte Ltd Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...


  • Singapore HoYoverse Full time

    **Who Are We?** HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. ‌ Community is at the heart of everything we do. We...


  • Singapore Dynamic Human Capital Full time

    Job Description **Position**: Customer Experience Executive **Salary**: $2,100 - $2,800 + Incentives + OT **Location**: West **Working Hours / Days**: 8.30AM - 5.30PM (Mon - Thurs) / 8.30AM - 6.00PM (Fri) **Responsibilities**: Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity. Answering phone...


  • Singapore PERSOLKELLY Singapore Full time

    Contact Centre Environment - Process improvement projects - Chat Bots, IVR **Responsibilities** - Support 3 key operational objectives: Customer Experience, Cost Optimisation & Operational Efficiency - Ensure and recommend on-time delivery and execution of marketing / promotion campaigns for all relevant stakeholders - Conduct quality checks on processing...


  • Singapore GALLERIE PTE. LTD. Full time

    We are looking for a talented and commited Retail & Customer Experience executive to join our growing home & living brand. You have a keen eye for retail aesthetics and possess backend retail operational experience to ensure things runs smoothly. Two words describe our culture, fearless and open. We are always seeking out ideas that challenge us to grow....