Customer Service Representative

4 days ago

Queenstown, Singapore Welovesupermom lte ltd Full time

We’re seeking a proactive Customer Service Representative to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents.

Key Responsibilities:

- **Arrange School Tours**:Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)
- **Promote Scholarships**:Actively promote the scholarship programs through various marketing channels in collaboration with Community team
- **Support Enrolments**:Assist parents with FAQs, consent, enquiries and ensure smooth processing.
- **Customer Support**:Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction.
- Team work : To Support Campaign Associate Director
- **Validate sign ups**:To validate submissions of and ensure accurate data entry.

**Requirements**:

- Preferred O-Level qualification or higher.
- Fresh graduates are welcomed to apply.
- Ability to speak, read, and understand conversational English and Chinese.
- Proven experience in customer service, sales support, or a related field.
- Excellent communication skills, both written and verbal, with a customer-first attitude.
- Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments.
- Ability to coordinate schedules and manage multiple tasks efficiently.
- Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).

**Job Types**: Full-time, Permanent

Pay: $2,400.00 per month

**Benefits**:

- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Location**:

- Singapore (required)

Work Location: In person

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