Junior IT Officer

3 days ago


Raffles, Singapore FUTU SINGAPORE PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**
**- Communicate with vendors, including procurement, maintenance, and payment of products and services.
- Daily maintenance of PC and laptop, including operating system installation and software configuration.
- Daily inspection and maintenance of server room.
- System configuration, user authority management, and corresponding review work.
- Assist to revise IT SOP, IT Guide, and IT Policy.
- Monitoring and tracking of incidents.
- Log, track and escalate related IT issues to the correct entity. Responsible and take ownership till closure.
- Handle support requests within the required SLA and IT service measures and with a high customer satisfaction
- Provide IT technical onsite support for end-user services problems which includes identification, diagnosis, rectification, and escalation
- To provide advanced technical support for conception, development, installation, maintenance, and improvement to the Company System as well as other related process control.
- Responsible for on-site troubleshooting, installation, and commissioning of Video Conferencing System and Audio-Visual System
- Any work assigned from time to time by supervisor or the Management.

**Value-added Competencies**:

- Server administration (Windows).
- User administration for Office 365.
- Knowledge of MAS TRM and Cyber Security Guideline.

**Job Requirements**:

- At least 3 years of working experience in a technology-related field.
- Able to work independently.
- Willingness to learn new technologies
- Ability to multi-task and understand operational work processes
- Team player, proactive and quick learner (Training will be provided).
- Good communication skills.
- Proficient in English and Chinese for document and system writing.
- Familiar with Microsoft Outlook, Word, Excel, and PowerPoint.

Futu SG, licensed by the Monetary Authority of Singapore, is a subsidiary of Futu Holdings Limited that is listed on NASDAQ and backed by Tencent.

Based in Singapore, Futu SG is a next-generation broker-dealer. By combining technology and an on-the-go trading platform, it enhances the overall trading experience.

The goal of Futu SG is to become the most trusted financial technology platform in the world.



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