Priority Passenger Services

2 days ago


Singapore Singapore Airlines Full time

**Priority Passenger Services (PPS) Manager**

**Responsibilities**:
**Key Responsibilities**
- Engage Singapore-based PPS Club members, especially high-value customers to ensure a seamless travel experience through various pro-active initiatives
- Complaint resolution through win-win approaches and mitigating future lapses
- PPS Club events management for the purpose of hosting and interacting with Singapore-based members
- Conceptualize events by identifying suitable partners for possible collaborations either internally, or externally.
- Ensure smooth running of events and to actively engage members on event days

**Requirements**:

- Degree in any disciplines
- At least 2 years’ relevant experience in customer service, airline industry or equivalent.
- Service-oriented and possess an outgoing personality.
- Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.



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