Customer Service Associate

2 days ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Customer Service Associate (North)

RESPONSIBILITIES

**Provide frontline services**
- Welcome, greet and attend to residents, visitors and family of our residents in a professional manner
- Provide clear and concise information where appropriate on the telephone/video conferencing
- Direct queries to the relevant departments where applicable.
- Receive residents’ feedback and answer queries and when unsure, refer to relevant staff

**Handle collection of Monthly Home Payment**
- Oversee payment collection procedures such as handling the collection of monthly payments (in cash or cheques)
- Ensure funds collection are tallied and accurate.
- Issue receipts accordingly
- Basic financial reconciliation for the centre (petty cash)
- Provide financial counselling where possible

**Provide administrative support and duties**
- Scheduling and liaison with hospitals for residents’ medical needs
- Arrange appointments with various institutions, e.g. ambulance bookings, medical appointments, visitations in the centre
- Assist with food ordering for the centre
- Prepare and submit centre’s daily/weekly/monthly reports timely e.g. Daily Bed Occupancy Report
- Assist with filing, maintain and update customer documentation as needed
- Handle orders in CRM and deliveries from vendors including inventory management
- Assist CM/NM in relevant regulator reports, e.g. AIC, Training Records, etc
- Attend to telephone enquiries promptly
- Handle submission of staff claims (eg. Medical Claims, OT etc)
- Prepare meeting or training room or facilitate family conference
- Facilitate visit from potential sponsors and orientate the premise
- Ensure work area is clean, neat and condusive

**Centre Operations**
- Oversee the operations of service counters
- Contribute ideas to resolve customer problems to improve productivity
- Work within various teams to ensure outstanding customer service
- Maintain broad knowledge of customer products and services
- Organise and participate in centre activities with residents.
- Coordinate care among residents when possible in residents’ activities

**Other Duties**
- Perform any other duties and responsibilities that may be assigned from time to time.

**Requirements**:

- Minimum GCE ‘N Level or above
- Knowledge of MS Office; Words, Excel
- Customer service experience preferred, good in organizing and putting things in order
- Team player, friendly disposition, enjoys interaction with people

QUALIFICATIONS

Minimum GCE ‘N Level or above

  • Sales & Service Associate

    8 hours ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate-reservation Sales

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. [Location: 238B Thomson Road #14-01 Novena...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...

  • Customer Service Associate

    2 weeks ago

    Singapore CORE CONCEPTS PTE. LTD. Full time

    About the role Join the dynamic team at Core Concepts Pte Ltd as a Customer Service Associate. In this full-time position, you will be the first point of contact for our patients, providing exceptional customer service and support. Your role is crucial in ensuring a smooth and positive experience for all our valued clients.What you'll be doing Greet and...

  • Customer Service Associate

    2 days ago

    Singapore Janio Asia Full time

    **ABOUT JANIO** Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core, we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe. Through Janio, we strive to create a truly...

  • Customer Service Associate

    2 days ago

    Singapore Talent Trader Group Pte Ltd Full time

    **About the job Customer Service Associate**: **Responsibilities**: - Answering calls from clients Handle any general enquiries as per customers request - Any other adhoc duties. **Requirements**: - Minimum 'O' level - Experience in customer service - Good communication skills EA License No.: 13C6305 Registration No.: R1985956

  • Customer Service Associate

    1 week ago

    Singapore ZUJU GAMEPLAY PTE. LTD. Full time

    **Minimum Qualifications**: - Open to Shift Work (Weekends & Public Holidays). - Excellent interpersonal skills, a true people person. - Experience in Customer Support processes and Community Management. **Preferred Qualifications**: - Highly organized and able to address multiple projects in parallel. - 2+ years’ experience with digitally based...

  • Customer Services Associate

    2 days ago

    Singapore SKYVENTURE VWT SINGAPORE PTE. LTD. Full time

    **CUSTOMER SERVICE ASSOCIATES** We’re looking for Customer Service Stars and that could be you! Bubbly and love talking to people? Join us then! No experience required as training will be provided! **What you will do**: - Give your warmest welcome to all our customers - Providing excellent service to customers for ticketing and phone enquiries - Assist...

  • Customer Service Associate

    4 days ago

    Singapore United Language Centre Full time

    **Why join ULC?**: Here we value people as much as we value our family. We have a close-knit culture and we treat everyone as one of our own extended family. We care for each other’s well-being and respect individuals’ opinions. **ULC’s Brand Promise**: - In every interaction with ULC, we - **ensure that everyone feels** **comfortable and cared...