Automotive Cost

1 day ago

Singapore Dynamic Human Capital Full time

Job Description **Position**: Automotive Cost & Warranty Administrator **Salary**: $2,600 - $3,000 + OT **Location**: West **Working Hours / Days**: 8.30am - 5.30pm / 9.00am - 6.00pm (Mon - Fri) **Responsibilities**: Responsible for all matter related to warranty Responsible for daily sales collection Responsible of giving front desk support to attend booking appointment or walk-in customers Responsible for invoicing effectively and efficiently and ensure daily closing target is met Responsible for all matters related to the processing of warranty claims Maintain warranty, goodwill policies and procedures according to company regulations, market needs and company requirements Perform correct claim at correct box at S-gate for Pre-Submission Perform claims matching and printing of warranty claim note weekly Review bill and ask customer on form of payment he would prefer, obtain customer’s signature on invoice except for warranty Complete payment transaction according to agreed terms before releasing vehicle Balance daily sales collection and submit daily report including outstanding cash payment. Scan all the DCL and maintain a folder for reference purpose Provide assistance and support to CSA, Meeter and Greeter, including assist booking of appointment and taxi booking Provide assistance to Parts Counter payment collection Handle all walk-in enquiries and phone enquires and advise customers the direct extension to the relevant designation colleagues to assist them Updating of customers’ change of ownership or address Assist updating of daily intake from all CSAs into share folder daily Verifies customer’s signature/ identity on the gate pass before vehicle key is issued Maintain and update filling systems Process all warranty claims and check for accuracy before sending for validation Prepare and verify the accuracy of goodwill requisition from CSA Checking on daily Repair Order Reports to do sorting and filing of Repair Orders for sending down for PARADM scanning Checking on daily booking appointment customers and no show customers to do report and filing for reference purpose Manage and control petty cash expenses and submit for replenishment from month to month Control issue of taxi vouchers and request replenishment from time to time Provide administrative support at all times **Requirements**: At least 2 years in customer service setting Min GCE "O" Level and above Good understanding of warranty process and guidelines Positive attitude Ability to use GDMS to process claim Koh Hian Khng Nick Dynamic Human Capital Pte Ltd **Registration No**: R1769319 **License No**: 12C6253 Not Specified Minimum of 2 year(s) experience needed for this position

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